▪ Managing GRC across AMER, EMEA, and APAC for the bank.▪ Assists in monitoring compliance in the assigned line of business including the identification of regulatory and operational risks and controls to mitigate risks. ▪ Manage the team’s participation in internal activities such as the audit of the appropriateness of end-user terminations to ascertain the proper and timely removal of end-user access privileges within the secured data contained in such applications as the Active Directory by IAM.▪ Collaborate with the Risk Advisory and C level communication, metrics, collaboration to drive risk-based results.▪ Established and maintained a Risk Register to identify, monitor, and communicate inherent, emerging, and realized risk.▪ BCP/DR documentation and periodic testing, compliance, and policy management.▪ Generate Monthly risk report and presentation, present findings, and proposed solutions to Sr. Management.▪ Work closely with the Operations team on risk presentation programs and new hire orientation.▪ Establish and monitor key risk indicators, as well as implement corrective action plans to mitigate risk.▪ Possess a background in the analysis, documentation, and planning of Information Systems development for Banking.Received appreciation for Handling multiple regulatory Audits simultaneously, Network Diagram updates, and documentation.

• Provide leadership to the Service Desk Team. Actively participate in the delivery of the Service Desk Management • Support the delivery of end-to-end services in line with customer and internal SLAs/KPIs. As SDM.• Ensure that standardized methods and procedures (ITIL v4) are used for efficient and prompt handling of all incidents/requests/IMAC's to minimize the impact of incidents upon service quality • Identifies opportunities to improve the day-to-day operations of the organization.

• Maintaining awareness of all Critical Incidents• Manage team resources effectively to ensure appropriate resource are available at all times• Accountable for performance standards within the Incident Control team• Acting as escalation point for any issues relating to Area Incident Control team• Provide internal clients with value added technical insights in areas of functional expertise• Prioritization and assignment of all Incidents, Service Requests, Changes, and Problems assigned to the team’s Service Now queue• Lead day-to-day operational activities in of the Incident Management Team

• Conducts Change Management Service Reviews forum to review overall Change Management performance with both Change Management system customers and actors• To monitoring the effectiveness of the change management process and make recommendations for improvement• As part of the Service Integration, manages the process across all Providers by frequently reviewing Change Reports from all Providers• Manage the governance of the life cycle of changes and make sure that only authorized changes are implemented• To manage relationships and coordinate work between different teams at different locations• Create change management strategy• Responsible for communicating and implementing the overall direction and management of the Change Management Process

• Maintaining awareness of all Critical Incidents• Manage team resources effectively to ensure appropriate resource are available at all times• Accountable for performance standards within the Incident Control team• Acting as escalation point for any issues relating to Area Incident Control team• Lead day-to-day operational activities in of the Incident Management Team

• Assist in information gathering for audit and measurement reporting purposes, etc• Administration support and other tasks related to master data management• Receive request to create or update vendor records from country responsible• Reporting activities to support tactical procurement and business operation• Maintenance of suppliers records in various Enterprise Resource Planning systems: check for completeness, review the correctness and approvals

• Plan and manage logistics, administration, and reporting activities for training and speaking events• Provides support in the planning and testing of all upgrades• Collaborates with the project teams on the Change Management discipline and work plans for project initiatives, as well as, development of the framework for related processes and procedures to implement change management strategies and the seamless implementation of various related tactics (readiness assessments, focus groups, change agents program, targeted communications), to ensure a sound methodology and platform for delivery of plans/services• Closely follows the strategic direction set by senior management when establishing near term goals• Attend and chair CAB and e-CAB calls.

Invendis founded in 2007 offers M2M solutions for distributed infrastructure and mobile workforce. Invendis combines its products, frameworks, and services to offer end to end solutions and usable remote monitoring systems & services to global infrastructure companies to enable them to monitor, control, maintain and manage their distributed infrastructure assets. Managing Installation teams across India for multiple Telecom Operators• Managed 55 associates with 11 direct reports consisting of customer service department, field personnel, onsite pre-finish department and independent contractors; responsible for hiring, performance evaluations and development of team members.• Responsible for contractor staffing and training• Maintained oversight of all ongoing projects to ensure adherence to company policies by independent contractors.• Developed and implemented paperless file system, which reduced cost and increased efficiency.

T V Sundram Iyengar & Sons Pvt Limited (Telecom & Networking Division) started operations in the year 2000 with a single mission to offer world-class communications products and services. TVS combines best-in-class services with insights into Indian requirements to provide a compelling value proposition to its customers.• Responding to inquiries from staff, administrators, service providers, site personnel and outside vendors and etc. to provide technical assistance and support• Provide technical expertise as an escalation point for the Network and Telecom Team• Manages staff, consultants, and contractors on network and voice related activities, ensuring priorities are clear and tasks are understood, assigned, and tracked to completion. Hires, develops, evaluates, and makes authoritative recommendations in employee performance. Mentors and coaches junior staff members, and ensures their continued training on technologies and tools• Attends meetings with internal departments and vendors to ensure successful service delivery of all production activities and project deployments.• Maintains professional and technical knowledge by attending conferences and workshops and reviewing technical publications

Avion Systems leverages a partnership with Mobile Network Operators and Original Equipment Manufacturers to provide Network Engineering Services to ensure superior Voice, data and content services to the end-user. • Responsible for managing the budget and invoicing process with vendors to ensure an optimized process for tracking and paying the bills• Responsible for working tickets received in the ticketing system to resolve telecom issues, receive telecom orders and provide customer support• Train first level support on repairs and troubleshooting, and provide training documentation to internal support and end-users• Review new and existing contracts• Engage Unified Communications / Voice Engineering team as necessary for trouble escalation and project management• Responsible of acquiring quotes for telco and telecom service orders