Subi Bhaskaran Email & Phone Number

Amsterdam , North Holland, Nl

• Oversees all aspects of technology engineering within the organization. Researches and develops important technology and drive innovations. • Owning the technology engineering services including various cloud offerings, on-premises and edge infrastructure landscape.• Developing and managing technology engineering processes and procedures aligned with global strategy.• Ensure service transformation, continuity strategies, budget, and support contracts can meet the business requirements.

Amsterdam , North Holland, Nl

• Providing the best use of technology platforms to enable the flawless services to TMF Group customers with great customer experience and satisfaction. • Owning the technology engineering services including various cloud offerings, on-premises and edge infrastructure landscape.• Developing and managing technology engineering processes and procedures aligned with global strategy.• Ensure service transformation, continuity strategies, operating budget, and support contracts can meet the business requirements. • Leading the IT infrastructure standards and architecture Office, Data centre and cloud Engineering, Global enterprise services includes productivity and collaboration tools, Global Network Services including SD WAN/LAN Engineering, Global IT site resilience, Disaster recovery and backup. Global database services, Global vendor, asset Management and Service delivery functions.

Helsinki, Finland, Fi

As a Director, Quality, Hybrid Infra Services and Head of Infrastructure, Platform/ MS Shared/ End User Services at Tieto Oyj,•Spearhead IT Service Management of global deliveries to ensure all services aligned business transformation strategy, increasing efficiency and cost effectiveness.•Administer IT operations and create centralised functions with a global staff strength of 1200+ IT experts in India and Czech Republic•Monitor quality functions to improve service excellence as a leadership member. •Implemented ‘Fit for Future´ programme that optimised workforce productivity and India offshoring of Infra services from 0 to 300+ FTE in start-up mode with 24x7 service operations capabilities.•Transformed the organization and executed the change management for the setup of Project Services, Automation office, Application Operations, Business Support Services, Sales Enablement Teams and CoE for Public cloud operations.•Steered India Country ICT Operations from 2011-2015 as an additional responsibility •Managed GDPR Readiness Project with feasibility study for Binding Corporate Rules (BCR) and executed Standard Contractual Clauses (SCC) Compliance for offshoring. •Implemented the certification for ISO 27001 and ISO 9001. Also involved in ISAE 3402 assessment and preparation for ISO 20000 implementation.•Acknowledged by CIO´s for the management of continual service improvement (CSI) initiatives and timely completion of numerous successful transitions to steady state.•Implemented ServiceNow as an ITSM Tool and Migration from BMC Remedy and on-premises instances of ServiceNow to cloud•Restructured the centralized ITSM functions and ITIL responsibilities such as Incident Management Centre (IMC), Service Management Office including Process Governance, Quality Reporting, Analytics, Risk Management and compliance team to name a few.

New York, Us

As a Senior IT Manager at WNS Global Services Pvt., I held responsibility for managing IT operations, infrastructure, and service delivery of the WNS business units in Pune, Chennai, and Bangalore. I contributed to the success of company’s progression by leading a team of more than 75+ staff members in IT Group across Pune, Chennai, and Bangalore. I served as ITSM lead in IT PMO for overseeing Aviva global offshoring business transition to WNS and other integration related project activities such as service planning, scheduling, reporting, and resource management. I managed business/technology transition and organisational change according to new business pursuits with relevant technical inputs, while ensuring change management and business continuity management processes enforced that boosted business’ resiliency. I set up BOT model subsidiary of WNS as a separate entity by owning the IT function to design, build and run operations.Below are some of my key accomplishment that I have attained during this tenure:~ Integrated three different entities into WNS technology platforms in less than 90 days, including post-merger of Aviva global services facilities from Chennai and Bangalore.~ Played a key role in implementing ISO 9001 and BS7799, including recertification to ISO 27001.~ Provided IT support and service delivery to 5500+ end users across all three offshore locations.

IT Systems integrator and Personal Computer Sales and Service

Pgdom, Operations Management

Executive Education, Business Administration And Finance Management, General

Master Of Computer Applications (Mca)

St.Xaviers College

Electronics, Diploma In Computer Hardware Engineering