Service Management Representative
Current1. Manage end-to-end service delivery, ensuring adherence to SLAs and KPIs.2. Serve as the primary point of contact for clients, addressing concerns and updates.3. Identify and implement process improvements to enhance service efficiency.4. Lead incident and problem management to ensure prompt resolution.5. Collaborate with cross-functional teams to ensure service continuity.6. Provide performance reports and data-driven insights to clients.7. Ensure compliance with organizational standards and mitigate risks.