Subin Selvaraj Email and Phone Number

• Currently working as Support Manager for S2B-InfoManager - Reporting application on the S2B platform in the Transaction Banking domain.• Expert in People Management, Incident Management, Change & Infrastructure Management.• To provide quick solutions within SLAs and provide Technology/Process/Service Improvements.• Key Responder – For high severity issues. Engage frequent and regular calls with the CSG teams and share the improvement areas on either side in resolving issues.• To design AUTO-HEAL solutions in the applications, so that any known-known technical glitches would be self-healed with any manual intervention and without any impact to the customers.• Managed Multiple DRs inclusive of SCB Integrated & Application specific to Success.• Act as a situation Manager in case of client impacting incidents.• Implemented quick win solutions for tackling client Onboarding issues.• Successfully Driven the “AUTO-DEPLOYMENT” initiative in the DCDA domain for all the applications, that helped in avoiding the manual deployments and contributed to the reduction in the downtime of applications under DCDA.• To attend the technical WALK-THRU on the new enhancements.• Key person in managing variance, internal and external audits (KCSA).• To meet all the agreed SLAs in the report generations as per the schedules.• Worked closely with various CSG, CTM & OPS teams and ensure to resolve the production incidents without impacting the client’s business and experience with SCB.• Extensive experience in Banking and Financial Services domain.• Good communication & interpersonal skills with strong analytical, team building, problem solving and organizational abilities