Subin Varghese Email and Phone Number
Delivery Manager with 16 years of IT experience working with Fortune 500 clients across Hi-Tech, Retail & Financial Services domains. Onsite experience in leading delivery of IT services in the US to large organizations by designing IT solutions & maintaining deliverables as per SLAs. Excels in working remotely with the clients when at offshore, maintaining the highest levels of customer intimacy and exceeding client expectations. Expertise in strategy planning, business development, talent management, budgeting, forecasting and P&L. An advocate of servant leadership model and empowering team members to get the best out of them. Proven track record of building and aligning high performance teams to achieve business excellence. Proven abilities in executing operations through various frameworks like ITIL, People oriented approach towards coaching, mentoring, motivating and rewarding people, process Improvement and Improving Client relationships. Expertise in Business Analytics & Relational Databases with hands on experience in ITIL and Agile Methodologies. Possess excellent communication & analytical skills with abilities in planning process enhancement, Service Improvement & Best Practices Implementation strategies to accomplish corporate goals. Passionate in creating a culture of continuous improvement.
Ust Global
View- Website:
- ustglobal.es
- Employees:
- 705
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Delivery ManagerUst Global Apr 2021 - PresentThiruvananthapuram, Kerala, IndiaManaging a program having 150+ team members across the globe. Program includes multiple projects in various technologies and several customer stakeholders.Owner for the P&L for the programAccountable for any business & technical decisions Review of Weekly, Monthly & Quarterly program metrics with customer stakeholders and work on corrective actions if any.Monitor program level score in terms of profitability, growth, delivery quality and project metrics.Solution and Proposal development for new opportunitiesEnsures that the Project is provided with skilled staff and overall management of the project staff.Reviews deliverables related to business support related activities.Develop customer relationship & ensure client satisfactionCareer planning & Performance review for all team members in the program
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Project ManagerUst Global Sep 2017 - Feb 2020Thiruvananthapuram, Kerala, IndiaManage global service performance for Business Analytics Operations project with 60+ team members across the globeAct as a point of escalation for service delivery or Production issuesCo-ordination with cross functional teams for release impact assessment & mitigation plansIncident, Release, Problem, Defect & Change Management across the projectConduct implementation plan reviews with Business Analytics operations and cross functional teams for monthly releases.Maintain and monitor service level agreement, operating level standards and develop a feedback loop with the customer stakeholders for continuous improvement and innovation.Identify & report incident trends / corrective actions to permanently resolve recurring issues.Align SLAs with business needs and customer service levels.
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Release ManagerUst Global Oct 2014 - May 2015San Francisco Bay AreaRelease Manager in Business Analytics space for for one of the largest storage solution provider based out of US. Responsible for planning, scheduling and controlling the build, in addition to testing and deploying releases for applications within Data Warehouse, front end Reporting & Mobility.
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Project ManagerUst Global Jul 2011 - Jul 2013United StatesManage regional and global service performance. Act as point of escalation for service delivery or production issues.Track and Report Issue Resolution.Role of production environment manager to co-ordinate dependency with other support areas and ensure quicker resolution to production issues. Incident & Problem Management.Identify & report incident trends and corrective actions to permanently resolve recurring issues.Maintain and monitor ‘service level agreement’, ‘operating level standards’ and develop a feedback loop with the client for continuous improvement and innovation. Align the SLA with the business needs and customer service levels.Responsible for quality control. Chart, analyze & report project quality. Facilitate customer with clear path for incident management and remedy queue management. Undertake SLA change management.Perform SLA escalation in cases of persistent breach. Recommend application enhancements based on customer usage trends and needs. Identify training needs of the team to stay updated on technology and business needs.Act as point of escalation for service delivery or production issues during deployment window.
Subin Varghese Education Details
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Computer Science
Frequently Asked Questions about Subin Varghese
What company does Subin Varghese work for?
Subin Varghese works for Ust Global
What is Subin Varghese's role at the current company?
Subin Varghese's current role is Delivery Manager at UST Global.
What schools did Subin Varghese attend?
Subin Varghese attended Periyar University.
Who are Subin Varghese's colleagues?
Subin Varghese's colleagues are Chayan Bhattacharya, Juan Carlos Mora Íñiguez, Hanna Tomy, Andrew Lim Sh, Nainar K, Atul Mantri, Rahith P H.
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Subin Varghese
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