Subin N Email & Phone Number

Dubai, United Arab Emirates

1. Technical Expertise:-Product Knowledge: Maintained in-depth knowledge in company's products and services.-Solution Design: Worked with clients on their needs and provided customized solutions.2. Sales Strategy and Planning:-Sales Forecasting: Analyze market trends and forecast sales plan.-Territory Management: Identified target markets to maximize sales potential.3. Customer Relationship Management:-Account Management: Maintained strong, long-term relationships with customers, acting as their primary point of contact.-Customer Support: Provided support to customers, addressed and resolved issues to meet their satisfaction.-Retention: Focused on customer retention by understanding their evolving needs and offering additional solutions or services.4. Closing Sales:-Deal Closure: Guided customers through the sales process to close the deal effectively.-Contract Management: Ensure all sales contracts are accurate, signed, and documented properly.-Follow-Up: Conduct follow-up activities to ensure customer satisfaction and secure repeat business.6. Market Research and Analysis:-Competitor and market analysis: Monitor and analyze competitor activities as well as market trends to sustain business.-Feedback Collection: Gather customer feedback and market insights to inform product development and sales strategies.7. Reporting and Documentation:-Sales Reporting: Prepare and submit regular sales reports to management, detailing sales performance.-CRM Management: Maintain accurate records of customer interactions, sales activities, and transactions in the company’s CRM system (ZOHO).-Performance Tracking: Monitor personal and team performance against sales targets and adjust strategies as needed.8. Technical Troubleshooting-Problem Solving: Assist customers in troubleshooting technical issues with products or solutions.-Site Visits: Conducted site visits to evaluate customer needs and to troubleshoot problems.

Dubai, United Arab Emirates

1. Customer Service-Handling Inquiries: Respond to customer inquiries about sales and rental services,.-Customer Relationship Management: Build and maintain strong relationships with customers, addressing their needs and resolving any issues.-Order Processing: Manage sales and rental order processes, including taking orders, confirming availability, and scheduling deliveries or pickups.2. Sales Coordination-Sales Support: Assist the sales team with administrative tasks, such as preparing quotes, sales reports, and contracts.-Inventory Management: Manage inventory levels to ensure product availability for sales and rentals.3. Rental Coordination-Rental Scheduling: Coordinate the scheduling of rentals, ensuring timely delivery and return of equipment or products.-Maintenance Coordination: Arrange for the maintenance and servicing of rental equipment.4. Administrative Tasks-Documentation: Maintain accurate records of sales, rentals, and customer interactions in the company’s CRM (ZOHO) or database.-Billing and Payments: Oversee billing processes, ensuring timely invoicing and payment collection for both sales and rentals.5. Team Collaboration-Cross-department Coordination: Work closely with other departments, such as procurement, marketing, and finance, to ensure smooth operations.-Team Meetings: Participate in regular team meetings to discuss progress, challenges, and strategies for improvement.6. Compliance and Safety-Regulatory Compliance: Ensure all sales and rental activities comply with relevant regulations and company policies.-Safety Standards: Ensure that rental equipment meets safety standards before being issued to customers.7. Problem Solving-Issue Resolution: Address and resolve any issues that arise during the sales or rental process, such as product availability, delivery delays, or customer complaints.-Conflict Management: Mediate conflicts between customers and the company, ensuring a positive outcome.

Kozhikode, Kerala, India

1.) Operation and maintenance of soap manufacturingplant and machines like simplex refing plodder, trippleroll mill, duplex finishing plodder, soap stampingmachine, soap wrapping machines such as logipac 22Sand khosla wrapper 6000T.2.) Maintenance of air compressors, water and die chillers.3.) Assisted production and maintenance manager in work.4.) Assisted purchase department in procurement ofequipment and materials.5.) Assisted manager in ISO 9001:2015 surveillance auditing(internal auditing, risk analysis, objectives, minutes ofMRM and agenda preparation).

Kannur, Kerala, India

I have worked in the following departments and have experience in these fields:1.) Preventive and breakdown maintenance of plant, comprising of hydraulic presses, boiler, air compressor, defibrator, pumps, control valves etc.2.) Trained in hardboard workshop.3.) Operation and maintenance of boiler.4.) Operation and maintenance of RO plant and DM plant (water treatment plants).

Bachelor Of Technology - Btech, Mechanical Engineering

International General Certificate In Occupational Health And Safety