Administered and maintained a hybrid Office 365 environment – including Exchange Online, SharePoint Online, OneDrive and Microsoft Teams. Managed and maintained the Active Directory (AD) and Azure Active Directory – including AD Federation Services and Single Sign-On solutions.Designed and migrated data from SharePoint 2013 to SharePoint Online collaborating with business teams to implement and configure SharePoint sites, ensuring optimal document management.Installed, configured, and maintained operating systems, software applications, and hardware peripherals – for workstations and servers, as well as company VOIP and web conference rooms.Conducted routine system maintenance, updates, and patches to ensure system reliability and security. Including performing system backup and testing to ensure data integrity.Implemented Intune mobile device management for maintaining BYOD device environment.

Assisted with redefining and developing cybersecurity best practices policies based on Center for Internet Security (CIS) Critical Security Controls and Benchmarks to mitigate security risks.Monitored Windows vulnerability logs and applied patches to Windows server. Assisted with testing of patches to help mitigate desktop vulnerabilities.Interpreted and processed incoming reports from Enterprise Scanning and security monitoring to make recommendations for remediationMonitored server logs, firewall logs, intrusion detection logs, and network traffic for unusual or suspicious activity. 1. Interpreted third party security reports and associated Indicators of Compromise to translate into recommended actions. 2. Assisted with developing and conducting effective tabletop exercise to test Incident Response Plan. 3. Conducted research on emerging vulnerabilities, products, services, protocols, and standards in support of security enhancement and development efforts.

Diagnosed, troubleshot, and resolved a range of software, hardware and connectivity issues for faculty and students regarding issues with personal and university issued devices.Installed, configured, and maintained workstations, network printers, and other classroom electronic equipment’s across multiple school campuses.Monitored tickets in the OTRS ticketing software - set work priorities and meet critical time deadlines.