Joined MINUSMA , Mali thru Trigyn Technologies for CITS/FTS dept. of MINUSMA (United Nations Multidimensional Integrated Stabilization Mission in Mali ). Successfully operated and worked in most dangerous areas of Northern Mali. Was positioned in Kidal (from June,2014 till October,2016 ) and in Timbuktu ( June,2018 till Dec,2023 ) .JOB RESPONSIBILITIES: Management of VMWARE ESX servers running virtual servers. Configuration and installation of Windows servers on Virtual Machine ( VM ) . Performance Monitoring, Performance Tuning of Servers and addressing day-to-day user problems. Monitoring of equipment using SOLARWINDS (Orion) monitoring application. As a team members of Service desk in Timbuktu supporting users for various user related issues. Manage Active Directory User/Groups/Computer Accounts, DHCP, WINS,TCP/IP, Print and File Server. Installation, Configuration and Troubleshooting users laptops of Windows 11/ 10, MS Office O365 , Outlook , Sharepoint , Onedrive , printer ,Internet , wifi , application issues, etc. Help users to resolve Telephone billing (e-billing ) issues. Receive User related issues through telephone Calls, emails and ineed request.  Register /Assign tickets and log calls for Users related issues in INEED. Coordinate to resolve the issue and close the call within SLA period . Configure LTE (4G ) network on laptops/mobile for the users. Help user to generate Power BI reports and troubleshoot.  Manage and update inventory of IT Assets. Configuration of SAFECOM Print Server /Printer/ User Administration of Windows Software Update Service ( WSUS ) Server. Supporting ICT infrastructure ( LAN/WAN, Microwave, Satellite systems, PABX, Cisco networking devices, Wireless controller , Telephones, etc)

Worked on implementation of VMware vSphere 5.0 , vShield Manager and vCloud Director.

Implementation and Management of VMware vSphere 4 environment .

Manage Windows 2003 Servers , Data Backup , etc