Time Global Shipping is a world leader in global container shipping and a company offering global service with local knowledge. Time Global Shipping also provides integrated network of road, rail and sea transport resources which stretches across the globeOur company has a very strong global network spanning the world with key agencies and partners in North America, South America, Europe, USA, Far East, North east Asia, South east Asia , CIS, East Africa, West Africa and the Middle East.

Sales head in jebel ali branch and handing 3PL service in jebel aliDeveloping & implementing periodic business plans/ budget, formulating Sales & Marketing strategies Business Unit Management – Leadership of Commercial and Operational functionsIdentify new clients, generating business from existing Clients, leading & mentoring the sales team and guide them to achieve targets Client Servicing: Attending and effectively resolving Client complaints, ensuring quality standard of customer satisfaction

Manage an assigned geographical sales area or product line to maximize sales revenues & coverage to meet corporate objectivesDevelop prospective clients, make cold calls and service and grow existing clientsRespond to inquiries by clientsSend inquiries to agentsPrepare quotations through Sales support and send to clientsFollow –up on quotations and close business, if lost revert with reasonsOn receiving confirmed business hand over to customer serviceCoordinate through Customer service with operations for container placing / container releases etcMonitor timely Delivery of invoices to clients if any disputes, update credit controlCollect dues and outstanding amounts from clients in allotted credit limitMeet volume targetsEnsure Credit customers are wetted out through the with Credit approval process

- Dedicated Sales performance against assigned target - Develop the new clients and retain the existing clients - To respond to incoming queries and ensures the resolution of service - Prepare and attend client meetings -To be well aware of the local market- To have good know-how of the service providers and customers

• To provide on a day to day basis a consistently high quality commercial distribution channel.• Maintaining customers focus on all times and answering to customer’s enquiries using the standard guidelines.• Taking ownership of complaint and queries and proactively following through to resolution. Maintaining records of all transactions and interactions made with customers. • Ensuring that all customers’ queries are well-investigated and resolved, and escalating queries if appropriate to supervisor. • To provide general and support services on a local level when required, in line with the functional requirements of the organization. • Perform various customer service activities, including upselling and handling new & existing accounts. • Handle client problems, answer general inquiries and complaints. • Maintain, grow, and build long term relationships with account portfolio via phone calls, emails, and job quality follow up. • Act as a liaison between clients and operations & other departments to ensure efficient service levels are delivered to the clients. • To check & raise invoices as per company objectives and ensure the same is delivered to the correct person within the delivery deadlines agreed. • Identifying and escalating consistent or recurring problems with the systems functionality. • Assisting management and Team Manager with any assigned projects and providing backup to the team manager when required • Additional duties as assigned.

• Speaking to the clients/customers in regards to the cargo which would have been shipped via land, air and sea freight.• Monitor the shipments on a daily basis, deal with any issues that may have occurred (like any lost shipments, SOB status, Shipment status, Container loading and positioning, Quoting)• Respond to all requests for quotes from internal parties within 24 hours from initial receipt • The first point of call for the customers and be liaising with them via telephone and email. • Liaising with all major. Shipping lines and Airlines for procuring the best rates for quoting the customers.• Manage on a day-to-day basis and lead general sourcing activities by developing and demonstrating a detailed insight into relevant supply market.• Co-lead procurement and sourcing initiatives for assigned trade lane development.• Coordinate/drive business for the company in cooperation with the sales person owning the customer and other relevant departments.• All documentation procedures to be followed up (starting from securing S/I to final handover of B/L)