Order Processing
CurrentThis role involves overseeing various aspects of order management and fulfillment, including checking TATs, dispatching follow-ups, rectifying order duplications, creating bulk orders for both B2B and B2C channels, and managing escalations. It also entails internal team management, coordination with warehouse supply chains, reducing fake orders, handling customer support escalations, and prioritizing immediate dispatches. Additionally, responsibilities include generating pending order reports, compiling lists of non-serviceable pin codes, addressing technical errors in internal order processing, and resolving failed orders in Uniware. Finally, the role involves analyzing RTO and DTO orders to minimize returns.
Mar 2023 - Present
