Freelance Ai Automation And Integration Engineer
Freelance
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Subodh Jumle Email & Phone Number
Freelance AI Automation and Integration Engineer
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Freelance
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✓ Verified August 2026
3 data sources
Profile completeness 86%
Current company
Role
Freelance AI Automation and Integration Engineer
Location
Saint Julian's, Malta
Who is Subodh Jumle? Overview
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Subodh Jumle is listed as Freelance AI Automation and Integration Engineer at Freelance, based in Saint Julian's, Malta. AeroLeads shows a matched LinkedIn profile for Subodh Jumle.
Subodh Jumle previously worked as Manager - Technical Support at Countly and Support Consultant at Allscripts India. Subodh Jumle holds Postgraduate Program In Supply Chain Management from Welingkar Institute Of Management.
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Profile bio
About Subodh Jumle
With over 10 years of experience in Customer Support and Technical Support, I specialize in leading teams, troubleshooting issues, and enhancing customer satisfaction. Currently, as the Technical Support Manager at Countly, I oversee a team resolving technical issues for clients of an analytics company.At Countly, I’ve developed and implemented processes for day-to-day support operations and issue escalation, collaborated with engineering and product development teams to solve technical challenges, and acted as a primary point of contact for high-touch customers, ensuring clear communication. I focus on improving customer experiences through timely resolutions and high service standards.Along with leadership, I have extensive Zendesk administration experience. I’ve managed Zendesk Support as a ticketing system, configured business rules, triggers, and automation, and maintained Zendesk Guide for creating and updating technical documentation. Additionally, I use Zendesk Explore to create insightful reports to track performance metrics and optimize support operations based on data-driven insights.Key areas of focus in my career: • Team Leadership & Coaching: Led teams in troubleshooting technical issues, helping team members develop skills to deliver quality support. • Customer-Centric Support: Prioritized customer needs, leading to improved customer satisfaction and retention. • Zendesk Administration: Hands-on experience with Zendesk Support, configuring business rules, triggers, automation, and Zendesk Explore for reporting. • Continuous Improvement: Identified opportunities to improve team performance and the overall customer experience, using key performance indicators. • Collaboration & Problem Solving: Worked with engineering teams and product managers to resolve technical issues. • Training & Development: Led the onboarding of new team members and customers, providing essential technical documentation.Throughout my career, I’ve honed my ability to foster a positive work environment, drive team collaboration, and ensure that stakeholders receive top-tier service. My experience spans roles at Allscripts, WNS, First Source, and Convergys, where I’ve consistently delivered high-quality service.I’m passionate about developing teams, optimizing support processes, and delivering solutions that improve the customer experience. Let’s connect to discuss how I can help improve your technical support operations and achieve service excellence.
Current workplace
Subodh Jumle's current company
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6 roles
Subodh Jumle work experience
A career timeline built from the work history available for this profile.
Manager - Technical Support
Countly is a leading product analytics and innovation platform, empowering businesses to track, analyze, and optimize customer journeys.At Countly, I led a team of technical support engineers, ensuring the timely resolution of client issues. I managed daily operations, developed escalation processes, and collaborated with cross-functional teams to address technical challenges. My role included administering Zendesk Support, configuring workflows, and utilizing Zendesk Explore for performance reporting.Key Achievements: • Maintained a CSAT score above 98% consistently over a 5-year period, including a full year with zero negative CSATs. • Achieved an SLA adherence of 97%+ throughout a 5-year period, ensuring timely responses and resolutions. • Implemented effective escalation workflows, reducing unresolved cases by 20% and enhancing team efficiency. • Created and implemented a Quality Assurance (QA) program, improving work quality, process adherence, and client satisfaction, while reducing escalations by 25%. • Leveraged Zendesk Explore to analyze support metrics, enabling data-driven decisions that improved team performance by 15%.Additionally, I developed and maintained technical documentation, mentored team members, and onboarded new hires, ensuring exceptional support delivery and consistent customer satisfaction.
Support Consultant
Allscripts is a leading provider of electronic health record (EHR) solutions, helping healthcare organizations optimize care delivery through innovative software and services.As a Support Consultant at Allscripts, I provided technical assistance for the Allscripts Pro EHR application and Windows operating systems, ensuring seamless operation for healthcare providers. I responded to customer queries via telephone, email, and remote support tools, troubleshooting and resolving technical issues. Additionally, I managed and maintained IT systems, including server installations, software upgrades, and patches for various Windows environments.Key responsibilities included: • Troubleshooting and resolving technical issues related to EHR applications and operating systems. • Installing and configuring operating systems and software on servers and client machines. • Ensuring network availability and maintaining a disaster recovery stance through change management best practices. • Performing regular maintenance on server systems, including updates and antivirus management to optimize security and performance.In this role, I ensured high service quality and system reliability for healthcare professionals using Allscripts solutions.
Feb 2016 - Sep 2017
Senior Associate : Operations
Nov 2013 - Feb 2016
Senior Customer Support Associate
Dec 2012 - Oct 2013
Senior Technical Support Officer
May 2011 - Jul 2012
2 education records
Subodh Jumle education
Postgraduate Program In Supply Chain Management
Bachelor'S Degree, Computer Science
FAQ
Frequently asked questions about Subodh Jumle
Quick answers generated from the profile data available on this page.
What company does Subodh Jumle work for?
Subodh Jumle works for Freelance.
What is Subodh Jumle's role at Freelance?
Subodh Jumle is listed as Freelance AI Automation and Integration Engineer at Freelance.
Where is Subodh Jumle based?
Subodh Jumle is based in Saint Julian's, Malta while working with Freelance.
What companies has Subodh Jumle worked for?
Subodh Jumle has worked for Freelance, Countly, Allscripts India, Wns Global Services, and Firstsource.
How can I contact Subodh Jumle?
You can use AeroLeads to view verified contact signals for Subodh Jumle at Freelance, including work email, phone, and LinkedIn data when available.
What schools did Subodh Jumle attend?
Subodh Jumle holds Postgraduate Program In Supply Chain Management from Welingkar Institute Of Management.
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