# Overall In-Charge of Operations and Client relationships-wherein the clientele comprises of mainly, Bureaucrats, Politicians, Celebrities and important delegates in the country.# Overall In-Charge of Airport Service Functions at New Delhi and act as a Single Point of Contact (SPOC) for all external agencies such as DGCA, BCAS, CISF, GFS etc.# Focus on existing clients / relationships to increase business and work closely with the sales department for generation of new business. #… Show more # Overall In-Charge of Operations and Client relationships-wherein the clientele comprises of mainly, Bureaucrats, Politicians, Celebrities and important delegates in the country.# Overall In-Charge of Airport Service Functions at New Delhi and act as a Single Point of Contact (SPOC) for all external agencies such as DGCA, BCAS, CISF, GFS etc.# Focus on existing clients / relationships to increase business and work closely with the sales department for generation of new business. # Enhance delivery & service quality norms to enhance customer satisfaction and generate MIS reports to track improvements.# Negotiate contracts, AMCs, purchases etc. with vendors and suppliers. # Handle administration, Housekeeping, Cafeteria, Security and prepare specialized menus for VIP Clients and cater to their special requests and requirements.# Streamline existing service systems and develop new systems for enhancing efficiency. Show less

# Overall In-Charge of Airport Service Functions at New Delhi & Mumbai and act as a Single Point of Contact (SPOC) for all external agencies such as GMR, DGCA, BCAS, CISF, GFS etc.# Managing a large team of staff in ground & in-flights operations, maintenance, customer care representatives etc.# Handle administration, Housekeeping, Cafeteria, Security, Transport, Guest Houses of the company, Recruitment, training and re-training for employees with special emphasis on internal customer… Show more # Overall In-Charge of Airport Service Functions at New Delhi & Mumbai and act as a Single Point of Contact (SPOC) for all external agencies such as GMR, DGCA, BCAS, CISF, GFS etc.# Managing a large team of staff in ground & in-flights operations, maintenance, customer care representatives etc.# Handle administration, Housekeeping, Cafeteria, Security, Transport, Guest Houses of the company, Recruitment, training and re-training for employees with special emphasis on internal customer service and team spirit.# Coordinate with finance and sales department to prepare budgets, oversee pricing, purchases. # Conduct training programs to enhance operational efficiencies of workforce, focusing on technical & customer care aspect. Oversee pre-flight and post-flight debriefings.# Maintain high standards of food quality and services; coordinate with flight catering services (Taj Sats etc) for customized menus for VIP Clients.# Co-ordinate and negotiate with vendors for procurement and executing AMCs for maintenance of office equipment and infrastructure such as Vending Machines, Access Control, Photocopiers, Air-conditioners, EPABX etc.# Overall in-charge of Aircraft interiors maintenance and refurbishment# Organize and coordinate with the Directorate General of Civil Aviation for the training of the Cabin Crew. Show less

# Manage the Coffee Shop as a separate profit centre# Control and analyze the Quality Levels, Merchandising, Operating Costs, Sanitation, Cleanliness and Hygiene on an on-going basis to improve guest satisfaction and save costs.# Plan, organize and implement various sales promotion activities like food festivals etc., in consultation with the Executive Chef, in order to enhance sales turnover. # Maintain service standards laid down by management with special emphasis on speed of… Show more # Manage the Coffee Shop as a separate profit centre# Control and analyze the Quality Levels, Merchandising, Operating Costs, Sanitation, Cleanliness and Hygiene on an on-going basis to improve guest satisfaction and save costs.# Plan, organize and implement various sales promotion activities like food festivals etc., in consultation with the Executive Chef, in order to enhance sales turnover. # Maintain service standards laid down by management with special emphasis on speed of delivery.# Implement on-the-job training sessions for the employees.# Prepare budgets based on historical data, forecasting and market surveys.# Ensure adherence to international grooming & appearance standards and overall staff discipline # Coordinate with various departments of the Hotel such as Housekeeping, Engineering, Front Office and Accounts etc. to enable high levels of service to guests.# Handle administrative work including but not limited to: Attendance Records, Duty Roasters, Daily Log Book, Requisition, Check Control Procedures, Check List etc. Show less

# Responsible for the Food and Beverage Services with the responsibility of managing a team of 60 staff members.# Manage the restaurant operations smoothly to enable a complete dining experience.# Interact and build relationships with guests; take all the steps necessary to make their stay memorable. # Responsible for meeting and seating guests; committed to ensuring an excellent level of service throughout their visit.# Responsible for the scheduling of staff rotas.# Ensure… Show more # Responsible for the Food and Beverage Services with the responsibility of managing a team of 60 staff members.# Manage the restaurant operations smoothly to enable a complete dining experience.# Interact and build relationships with guests; take all the steps necessary to make their stay memorable. # Responsible for meeting and seating guests; committed to ensuring an excellent level of service throughout their visit.# Responsible for the scheduling of staff rotas.# Ensure compliance to company & industry standards; initiate continuous improvements in service levels.# Guest Complaint Handling & Effective Resolution. # Maintain inventory of restaurant articles.# Report daily performance of the restaurant to management and take corrective steps to ensure smooth functioning.# Responsible for various HR activities including performance appraisals, re-training, attendance monitoring, leave approvals etc.# Training of new recruits on various facets of F&B services such guest relations, in-depth knowledge of the menu, personal grooming etc.# Implement health and safety regulations; ensure maintenance of quality standards as per USPH (United States Public Health) norms. Show less

# Provide F&B services for the Executive Floor as well the Specialty Restaurant# Guest Relations; providing personalized services to the Elite staying on the Executive Floor# Guest Complaint Handling & resolution# Training of new recruits on various F&B areas