Senior Onboarding Specialist
Current
Madrid, Es
Create and implement an onboarding strategy to accelerate user adoption, re-engage existing customers, and increase and secure recurring revenue. Exceptional project management with continual evaluation of the onboarding requirements of each product and persona. Outstanding customer service to align and nudge customers to a new approach to self-onboard and successfully implement solutions within their budget. Strong background in online product education and UX writing to organically sprinkle education throughout onboarding, and unblock new opportunities.Instructional Designer & Curriculum Developer:Design and develop training content to speed up client adoption of software to meet the needs of each product and audience.Develop user-centered learning, and collaborate with cross-functional teams from Development, Product Management, Support, and Marketing to develop ideal learning experiences.Guide UX design across product lines. Content delivered to 800,000 users with 5 million pageviews per year.Maximize Scaled Agile Framework practices and Program Increment planning with continuous improvement backlog items.Manage many deliverables—without forfeiting quality and timelines—with effective project management and risk mitigation.Senior Multimedia Developer:Created eLearning for 90,000 corporate users in 194 countries and 78,000 students at 98 universities. Managed three customer-facing LMSs and created SCORM packages for various LMSs (MOODLE, SCORM Cloud, Saba, SuccessFactors, Blackboard, etc.).Converted eLearning material, including assessments and certificates, for CD-based delivery to under-represented populations.Developed a client-customizable enterprise-level help system architecture for continual update and translation into 30 languages for 500,000 daily users.