Design and manufacture tiny tabletop games with over 20K copies in 55 countries (via online sales and 5K+ Kickstarter backers).Developed a free OpenSim app with over 600K downloads (simonastick.com).eLearning Guild presenter, conference workshop leader, online forums presenter, and DevLearn DemoFest mobile eLearning winner. Texas Distance Learning Association Conference presenter.

Create and implement an onboarding strategy to accelerate user adoption, re-engage existing customers, and increase and secure recurring revenue. Exceptional project management with continual evaluation of the onboarding requirements of each product and persona. Outstanding customer service to align and nudge customers to a new approach to self-onboard and successfully implement solutions within their budget. Strong background in online product education and UX writing to organically sprinkle education throughout onboarding, and unblock new opportunities.Instructional Designer & Curriculum Developer:Design and develop training content to speed up client adoption of software to meet the needs of each product and audience.Develop user-centered learning, and collaborate with cross-functional teams from Development, Product Management, Support, and Marketing to develop ideal learning experiences.Guide UX design across product lines. Content delivered to 800,000 users with 5 million pageviews per year.Maximize Scaled Agile Framework practices and Program Increment planning with continuous improvement backlog items.Manage many deliverables—without forfeiting quality and timelines—with effective project management and risk mitigation.Senior Multimedia Developer:Created eLearning for 90,000 corporate users in 194 countries and 78,000 students at 98 universities. Managed three customer-facing LMSs and created SCORM packages for various LMSs (MOODLE, SCORM Cloud, Saba, SuccessFactors, Blackboard, etc.).Converted eLearning material, including assessments and certificates, for CD-based delivery to under-represented populations.Developed a client-customizable enterprise-level help system architecture for continual update and translation into 30 languages for 500,000 daily users.

I created multimedia for the Bose.com website and streamlined the customer check-out process resulting in an 18% decrease of cart abandonment (a $1.3 million increase in monthly sales).

Radiocarbon dating scientist in the world's largest geochronology lab. Created their first database sample tracking application for 20,000 annual samples. Lab Manager for sample logistics from receipt to final report discussion with field scientists.Wrote a state award-winning OSHA plan resulting in a 15% decrease in the company's workers comp insurance premiums. Recipient of the "Safety Award of Excellence" from the State of Florida Department of Labor.

Taught Geology and Environmental Science and created 3D interactive activities for use in 140-seat multimedia auditorium classrooms.

Regional Customer Service Manager and Regional Parts Manager at the Dallas Regional Service Center serving four states managing a $6 million parts budget for 40,000 repairs annually. Reduced repair cycle time from 9.8 days to under 6 days.

Taught chemistry, physics, biology, environmental science, and mathematics for 7th to 12th grade. Also coached boys varsity soccer (3rd place state) and girls junior varsity basketball.