Subra Narayan Email & Phone Number

Kuala Lumpur, Malaysia

 To provide expertise knowledge of the company's products, procedures and processes for customer’s. Communicate effectively and professionally with customers and clients to resolve queries and issues. To engaged with random manager or supervisor call back arrangements as per customer demands. To maintain a strategic follow ups, escalating unresolved problems or cases within stipulated time frame to ensure customer satisfaction and strive to assure that service standards are met.  To provide a great degree of assurance with resolving problems by clarifying issues, researching and exploring answers and alternative solutions. To maintain a good judgment for dealing with difficult customer service situations. To collaborate with clients and other internal department’s as appropriate. To generate an analytical report of containing total volume cases attended on daily basis as per client’s requirement.  To escalate the bad quality cases and staff unprofessionalism issues to the respective team leaders for further necessary actions. Review the progress of consultant’s competencies to maintain the good case qualities.

Kuala Lumpur, Malaysia

 To organizing a group of people by providing guidance, instruction and direction to accomplish or achieve the key results of company. To ensure sufficient of head-counts and monitor the operations of staff as to meet primary goals set by clients. To communicate and promote as helping-hand on problem-solving techniques to the staff towards handling valuable customers. To evaluate the score’s attain by staff periodically as for their continuous improvement and growth of the company To generate hourly Service Level reports for our client’s attention. To evaluate the qualities and quantities of the calls handle by staff on weekly and monthly basis as for internal training & quality purpose and submitting the core results to our client’s. To highly motivate and support the staff to meet their KPI’s.

Kuala Lumpur, Malaysia

 To attend to incoming calls with promptly, in a competent and professional manner.  To attend to customer queries with tactfully and educate customers about the product / services being render by the company. To record or save all the call interactions between customers into a system as for any future reference. Generating new cases / reports with tactfully for any faulty issues that needs special attention by other relevant department’s pertaining to customer’s complaint. To meet organization’s weekly & monthly KPI’s.

Advanced Diploma In (Global) International Business Studies, Business Studies

Sijil Am Pelajaran

Associate Diploma In Business And Information Technology, Business And Information Technology