Since May 12 )Working as Sales Manager with Riya Travels and Tours India PVT LTD since May12 and handling entire Ahmedabad, Nadiad, Certain parts of Rajasthan Market.; Liaison work with Principal Airlines (International / Domestic)Meeting Corporate Clients & Travel Agents for their requirements, Promoting sales & achieving targets Provided Agents with Correct information regarding our Products and services.Updating the agencies about the promotional offers given by the airlines and other vendors. Helping the agencies with their group queries and coordinating with the airlines to close the same. Guiding the agency for all issues related to reservations, ticketing and accounts.

Ensuring timely turn-around of International flights without errorsAddressing to any complaints from Customer to Airline on timely basisEnsuring proper filing of various documents, which includes pre & post flight documents for airline and also the FHR, CAD, Engineering equipment, allocation reports for CAPLCompletely responsible for Airline manuals: updating and managing.Scanning of flights – Ramp / Apron functions, Cargo - Loading / Offloading. Attending Passengers at Airport Liaison work - attending administrative meetings with Airport Authorities in absence of seniors

• Handled reservations for passengers• To Convert every Reservation call to a sale so as to achieve target given to me • Provided Passengers with Correct information regarding our Product and services• To ensure and maintain customer Loyalty while handling calls• Assisted customers with Quality services as per Qatar Airways Standard• Maintained average call handling time as 2.50 sec• Assisted the Customers by providing Seat Request/ meal request• Delivered Services over Phone accurately and on time

Handling Agency sales

Worked with M/s. Vandana Travels BDQ - Ticketing staff since