Subramanian Mohan Email & Phone Number

I am a System engineer having more than 3.5 yrs. experience on Siebel CRM which includes:• Design, development, maintenance, testing and automation of the applications on Siebel CRM.• Worked on Incident management and order management and provided quick fix to ensure smooth business process.• Configuration of Picklists, Pick Applets, Drilldowns, Signals, Links, Joins, PDQ's, User Properties, Screens, Views, and Applets.• Configuration of Signals, Scripting, Workflows, Business services and Business components.• Worked on non-repository areas such as Data Validation Manager, Runtime Events, Data Maps, RCRs, Audit Trial etc.• Executed data loads to load data into Siebel base tables from external sources through Siebel EIM.• Worked on preparing scripts for migration of data from external source to Siebel CRM using EIM. • Worked in automating the EIM scripts using Batch scripting and Perl• Extensively involved in analyzing defects regarding Configuration issues, Data issues and solving it within agreed SLA.• Worked on creating approval rules for Quotes Approval and validation rules.• Involved on all the defect discussions with testing team and solved the defects logged by Quality Assurance and during warranty• Worked in enhancement of Inbound and Outbound web services and handled requirements related to Siebel EAI and used SOAP UI for testing purpose• Worked on Open UI related enhancements and functional changes

• 

  Anna University

  Chemical Engineering