Technical Support Manager developing 10+ engineers in Alvaria Software Pvt Ltd (Leading Contact Center Software Company).Designed and implemented Roster Guidelines, Case Assignment & Reassignment Guidelines, Pathway for Cross Training as Manager. First point of escalation for Customer Support base of EA & NA. Supported three Aspect Products Aspect Unified IP, Aspect ViA & Aspect Workforce Management as Technical Lead. Certified Aspect Unified IP Premise Certified Professional. Understanding of 5 core technologies used by Aspect Unified IP i.e. MS SQL Database, Linux, Windows, Active Directory, Telephony. Understanding of tools like Salesforce, Jira, Confluence, Slack, CQ web, MS Teams. Initial two years worked in individual capacity with specialization in Interfacing TCS BaNCS treasury product with other banking solution like Infosys Finacle, SWIFT messaging, Thomson Reuters dealing, FRS global, Wipro data ware house solutions, HKMA COB file. Experience in Implementation, Customization and Support of the Banking Treasury software solution at client site