Subrat Kumar Mishra Email & Phone Number

Pune, Mh, In

Pune, Mh, In

Pune, Maharashtra, India

Pune, Maharashtra, India

In my role as a Microsoft 365 Product Manager at Barclays, I provided strategic leadership by managing risk, costs, and performance for the Microsoft 365 Space, encompassing Email, SharePoint, O365 Tenant Management, and Teams within the Barclays Workplace & Collaboration Services Portfolio. I excelled in operational cost reduction, achieving a 25% decrease in operational costs through optimized resource allocation. Additionally, I implemented a comprehensive risk mitigation strategy, resulting in a 30% reduction in security incidents, ensuring compliance with industry regulations. My expertise extended to financial efficiency, cost-saving measures, supplier management, contract negotiation, team leadership, and continuous service improvement, all contributing to substantial improvements in operational processes and performance.

Pune Area, India

In my role as a Business Intelligence Analyst at Barclays, I focused on enhancing operational efficiency and transparency. I improved service quality through Service Level Management (SLM) documentation, monitored IT Service Offerings, and conducted comprehensive service reporting for key areas like Email, SharePoint, and Office 365 Tenant Management. I also excelled in Management Information (MI) reporting, including the preparation of Monthly Ops packs, Quarterly MIH packs, and Annual Business Review packs. Supplier management was another key responsibility, where I maintained vendor relationships and facilitated procurement, ensuring compliance with supplier obligations and controls. Financial management involved maintaining the Finance Tracker and conducting cost analysis for SharePoint services. Successfully implemented IPC dashboards in ServiceNow and Tableau while simplifying contract management and compliance through a user-friendly SharePoint site. My role significantly improved operational processes and transparency.

Pune Area, India

Served as the primary escalation point for daily Problem Management issues, emphasizing efficient problem identification and assignment. In Incident Management, I conducted both proactive and reactive analyses to prevent incidents, focusing on Critical Incidents, tracking open Problems for timely resolution, and preparing RCA documents for P1 and P2 Incidents within SLA. I also contributed to Process Management, where I developed problem management procedures, led service improvement initiatives, and resolved high-priority escalations in collaboration with customers and IT executives to enhance the Problem Management Process. Additionally, I provided concise and valuable Management Information (MI) reports covering aspects of IT Service Management (ITSM), including problem investigation, incident management, and process improvements.

Pune

Focused on process compliance and improvement during my role as an ITIL Consultant at Wipro Technologies. I ensured timely and effective service delivery by upholding response and resolution Service Level Agreements (SLAs) for Incidents and Problem tickets. To reduce incidents, I conducted proactive Root Cause Analyses, leveraging existing Knowledge Articles to enhance efficiency and problem-solving. I also conducted internal quality audits and compliance reviews, which involved auditing ticket quality, preparing reports for management review, and initiating process improvements based on audit findings. This rigorous process ensured compliance with internal quality standards. Played a crucial role, prioritizing customer satisfaction by effectively coordinating with multiple technical teams to achieve the resolution of Incident and Problem tickets. Additionally, I managed data effectively, maintaining and organizing operational data for cross-functional teams, including work allocation, weekly operation stability reports, daily aging reports, and weekly team productivity reports. This contributed to operational efficiency and data-driven decision-making. My active participation in the Quality Assurance team further contributed to process improvements and the overall enhancement of process quality.

Bachelor’S Degree, Information Technology, A

BSC-IT

Diploma, Mechanical Engineering, A