Subrat Kumar Pradhan Email & Phone Number

• Successfully lead a team of 100% operations specialists, fostering a collaborative, innovative, and results-driven environment.• Implemented regular training programs and professional development initiatives, resulting in a improvement in team performance and morale• Established clear objectives and KPIs for the team, ensuring alignment with the company’s strategic goals• Introduced customer feedback mechanisms and data analysis processes to identify pain points and drive continuous improvement in service delivery.• Coordinated with the product development team to tailor solutions based on customer insights, resulting in a increase in user engagement and satisfaction• Conducted regular performance reviews and feedback sessions, promoting accountability and a commitment to excellence.

Gurugram, Haryana, India

Handling Key Accounts for the Brands and maintain as well as develop existingaccounts - IIFL, TVS, Mahindra ,Shopkirana, Square yard, Samunati Finance,MRF & other 15 Major accountsUnderstanding their pain points and requirements for a seamless HotelExperience.● Speak with chain hotels and budget hotel owners to get better pricing andamenities● Onboard Hotels on contract for seasons and for long term business.● Resolve any stay related issues or emergencies that arise, record and manage as necessary for 100% guest satisfaction

Gurugram, Haryana, India

B2B OPERATIONS● Arranging flights, transport ,guide, experiences and accommodation for inbound clients● Designing routes and itinerary.● Using a booking system application (Travel mint) to secure holidays● Generating hotel /transport vouchers● Collecting payment & invoicing● Meeting with hoteliers and local vendors

Gurugram, Haryana, India

TRAVEL CONSULTANT (B2C SALES )● Arranging flights, transport and accommodation for inbound clients● Using a booking system application (Travel mint) to secure holidays● Collecting and processing payments.● Keeping clients up to date with any changes

New Delhi, Delhi, India

Visakhapatnam, Andhra Pradesh, India

Master Of Business Administration - Mba, Tourism And Travel Services Management

Bachelor Of Hotel Management, Hospitality Administration/Management

Commerce