Subrat Kumar Sahoo Email & Phone Number

Experienced IT Professional with Strong Core Java, Advanced Java, SQL, and Remedy AR/ITSM ExpertiseI am a highly skilled IT professional with extensive experience in Core Java, Advanced Java, and SQL, as well as hands-on expertise in Remedy AR (Action Request) and ITSM (IT Service Management) installations and implementations. I am well-versed in various Remedy modules, including Incident Management (IM), Change Management (CM), Work Order (WO), Service Level Management (SLM), and Service Request Management (SRM), making me proficient in providing operational support at L1 and L2 levels for ITSM applications.In addition, I possess in-depth knowledge of CMDB (Configuration Management Database) and Asset Management, utilizing Spoon jobs for efficient management. My expertise also extends to business workflows configuration and customization, enabling me to effectively support and customize Remedy workflows to meet organizational requirements.I have a proven track record in troubleshooting, identifying root causes, and providing timely resolutions to issues in Remedy modules. I am skilled in providing operational support and performing administrative activities, ensuring smooth operations and efficient administration of Remedy environments.Furthermore, I am well-versed in Remedy tools, such as the Remedy Import Tool, UDM (User Data Management), Server Grouping, and Release Management, enhancing my ability to manage and optimize Remedy environments. I am proficient in working with workflows, catalogs, and server grouping for seamless configuration and customization.Additionally, I have experience in creating views and fetching reports in Smart Reporting, as well as creating documentation and performing server patching activities. My comprehensive skill set in Core Java, Advanced Java, SQL, and Remedy AR/ITSM, coupled with my hands-on experience in troubleshooting, customization, and administration, make me a highly proficient and reliable professional in the IT industry.In conclusion, with my expertise in Core Java, Advanced Java, SQL, and Remedy AR/ITSM, along with my experience in providing operational support, customization, and administration, I am a highly skilled and capable professional in the field.

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  Nalanda Institute Of Technology (Nit), Bhubaneswar

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