Subrat Srivastava Email & Phone Number

India

Pune, Maharashtra, India

Dubai, United Arab Emirates

Playing a pivotal role in optimizing customer experiences and enhancing operational efficiency through cutting-edge contact center solutions.Key Responsibilities and Achievements:1. Genesys Cloud CX Expertise: Lead the development and implementation of tailored solutions using Genesys Cloud CX. These solutions are designed to streamline contact center operations, improve customer service, and deliver real-time insights for data-driven decision-making.2. Cross-functional collaboration: Collaborate with diverse teams, including customer service, IT, and business units, to understand their unique requirements and align technology solutions with DAMAC's broader business objectives.3. Innovative Problem Solving: Proactively identify challenges and develop innovative, cost-effective solutions to optimize operations and enhance customer satisfaction.4. Programming Proficiency: Leverage a diverse skill set in programming languages such as PHP, JavaScript, HTML, Python, and React to create web applications and interfaces that drive efficiency and user satisfaction.5. Customer-Centric Approach: Prioritize the development of customer-centric solutions that enhance the customer journey, resulting in stronger relationships, improved response times, and better self-service capabilities.6. Project Management: Oversee end-to-end project lifecycles, ensuring that projects are delivered on time and within budget.7. Continual Learning: Stay up-to-date with industry trends and emerging technologies to ensure we remain at the forefront of innovation.In my role, I'm dedicated to using technology to transform customer experiences and ensure that DAMAC Properties remains a leader in the real estate industry.

Gurugram, Haryana, India

I served as an Integration and Customization Engineer 2 at Ameyo, specializing in contact center solutions:1. Customized Solutions: Crafted tailored contact center solutions, both cloud-based and on-premises, delivering applications, wallboards, and consultation services to enhance operational efficiency and customer service.2. Multilingual Proficiency: Utilized PHP, JavaScript, HTML, Python, and React to develop custom solutions, ensuring seamless integration into existing contact center infrastructures.3. CRM Integrations: Successfully integrated Ameyo and Genesys with CRMs like Salesforce, LeadSquared, Freshdesk, and more, improving data flow, customer insights, and overall efficiency.4. Client Collaboration: Collaborated closely with diverse clients, including leading banks like HDFC, RBL, and PNB, as well as prominent companies like Unitel. I understood their unique requirements and aligned technology solutions with their business objectives.5. Innovative Interfaces: Specialized in React development, creating user-friendly interfaces and interactive applications that improved the overall customer experience.6. Problem Solving and Project Management: Applied innovative problem-solving techniques to address challenges and delivered cost-effective solutions. Managed end-to-end project lifecycle, ensuring timely and budget-friendly project delivery.7. Continuous Learning: Committed to staying updated with industry trends and emerging technologies, providing innovative solutions that kept us at the forefront of the market.My role at Ameyo was pivotal in transforming customer experiences and contact center operations, delivering tangible results for both clients and the organization.

Gurgaon, Haryana, India

Gurgaon, India

Bachelor'S Degree, Computer Science

Complete React Developer