 Manage service call scheduling, assign team members, track service requests. Handle escalated issues and ensure timely resolution to maintain customer satisfaction. Handle complex technical issues, provide expert advice, troubleshoot problems on-site. Act as the first point of contact for customers, gather service request details, provide updates. Lead and train the after-sale service team to ensure high-quality service delivery. Coordinate with third-party vendors for maintenance and repair services. Work closely with sales, marketing, and product teams to address customer issues and improve products. Supervise & Perform the Installation & Commissioning of SPPL GVL 2MV UPS, Gildan Data Center project. Providing remote support to onsite engineers & Technicians as well as to customers.

Power 3-Phase & Single Phase UPS Lead the installation and commissioning of Schneider Electric UPS systems,ensuring seamless integration with clients' power infrastructure. Including DSEData center E3L 600KVA, SPPL GVL 500 KVA, Renata Datacenter, BMD Datacenter, M/S Columbia Washing Plant, Gandharbpur Water treatment Plant Etc. Conduct regular preventive maintenance and troubleshoot issues to guarantee optimal UPS performance. Provided on-site and remote technical support to clients. Collaborate with cross-functional teams to analyze client power requirementsand recommend customized UPS solutions. Contributed to the development of standard operating procedures for UPS installation and maintenance. Responded promptly to emergency service calls, minimizing downtime and ensuring uninterrupted power supply for clients. Implement software upgrades and firmware updates to enhance system efficiency and security.Cooling Products Executed installation, maintenance, and repair of Schneider Electric HVAC systems. Conducted thorough inspections to identify and diagnose HVAC system issues. Collaborated with clients to understand their heating, ventilation, and air-conditioning requirements. Responded promptly to service calls, ensuring timely resolution of HVAC-related problems. Proficient in troubleshooting and servicing Schneider Electric HVAC models, including [TDAV 3822A, MDC]. Utilized diagnostic tools to assess system performance and identify faults. Prepared service reports for clients, documenting the status of their HVAC systems.DCIM Configuring and deploying Schneider Electric's data center management software, providing technical support. Implementing, and maintaining data center infrastructure solutions. This includes expertise in power distribution, cooling systems, and monitoring technologies. collaborating with clients, troubleshooting issues, and ensuring optimal performance of data center environments.

 Monitoring overall Power and transmission operation of Datacenter. Perform & assist Daily Preventative and Corrective maintenance. Assist with the troubleshooting and repair of Power equipment of Transformer, HV LV equipment, UPS, Rectifier, HVAC Systems, Auto Fire Fighting System andGenerator related faults as needed. Responsible to monitor AC & DC Power system of Data Center. To maintain and planning schedule/emergency operation, preparing duty roster etc. Responsible for maintaining work quality & safety as per standard.Bangladesh Research and Education Network (BdREN) iNMS Project: Prepared technical documentation for operation, troubleshooting and maintenance of industrial systems. Supervised both on site and off site installation. Performed post-installation validation for designed systems. Evaluated installed electrical equipment and systems to isolate faults and implement corrective actions.ADN Data Center at Gulshan-2: Designed HVAC systems and specified components for successful installation and operation. Helped maintenance and building engineers make accurate assessments and repair plans for HVAC systems. systems, closely monitoring functionality and adherence to operating specifications.Establishment of ICT network to island areas through satellite: Implemented solar system components according to design for VSAT equipment Proposed electrical product and system modifications to improve quality and efficiency.Info Sarkar 3 Project: Designed power backup mechanism. Trained regional engineers regarding power distribution and UPS.

 Calculated load levels to identify design constraints. Gathered relevant data from various sources and developed comprehensive reports for leadership review. Managed ongoing maintenance and storage of test equipment. Assisted in development, design, and execution of 6 projects. Handled administrative duties such as recordkeeping, answering phones and emails and ordering supplies. Controlled engineering activities to maintain work standards, adhere to timelines and meet quality assurance targets. Read and interpreted blueprints, technical drawings, schematics andcomputer-generated reports.