CORE COMPETENCE :> Comprehensive & enriched 5+ years Experience in “Navigator Systems” till date, in diverse roles including Multiple Service Center management for the PAN India, IT Support & Service Delivery management, Key Account Support management…among the other responsibilities undertaken> Consistently exceeded norms for Customer Satisfaction rankings besides undertaking continuous improvements and turnaround of underperforming operating units.> Experienced core competence in Key Customer management, tracking & ongoing improvements in customer deliverable's on a PAN India basis. > Insightful experience in SERVICE Delivery Management with a forte in Quick resolutions besides undertaking challenging projects which includes handling of the project delivery cycle, product testing, implementation, client management, sign off with customer & customer support phases.> Successfully completed Strong client relationship management implementations.> Management of allotted Major customer accounts on a PAN India basis & ensuring an end to end support with customer satisfaction beyond expectations & norms.> Possess excellent leadership qualities, analytical, relationship management & organizational skills. Experience of working with MNC /Global customer accounts with their cross functional teams.