Subroto Ghosh Email & Phone Number

India

Hyderabad, Telangana, India

Managed facilities and administration function of 02 facilities at Hyderabad admeasuring 265,000 sft (3200 seats), for 4500 CGI members leading team of 12 direct team members and 138 outsourced team members.Key responsibilities• Opex and capex planning and execution• Budgeting, Forecasting and provisioning of all Opex and Capex• Lease administration of office spaces• Space management for 4500 members of all Business units • Pan India coordination and contract governance for IFM Services as Contract SPOC• Suppliers and Service vendor selection and administration• Process standardisation of IFM processes• Pan India monitoring of Labour and Environmental compliances• Admin SPOC for GCC setup include space planning, pricing and resource planningKey Achievements• Successful transition of IFM services with consolidation of 46 vendors to 01 IFM vendor• Completion of INR 100 Mn Capex works for Hyd facilities in 3 Years• Administered COVID Support services for all CGI offices as Admin SPOC, include vaccination, telemedicine services, RTPCR test, and supply of medical kits• Coordinated and completed Disability audit for all CGI facilities for compliance check with RPWD act• Managed Opex budget with Y-O-Y >5% savings • 100% Capex project completion within timeline with zero slippage to next year Capex budget• Coordinated and completed 02 Offsite events for Admin function

Hyderabad

Key Responsibilities• P&L management of Facilities and Asset Management services vertical for AP and Telangana• Annual/Half-yearly/Quarterly Revenue forecasting and cost budgeting• Invoice management, payment collection and Vendor invoicing & payments (AR & AP)• DSO to be managed within 60 days and DPO to be managed within 90 days• Contract management of FAM services for 15+ clients, managed 5+Mn sft• Led team of 30+ direct resources and 1500+ subcontractor resources• Managed FAM services for Key client such as HDFC, Synopsis, Math works, IDFC, GMR, Puravankara, Divyasree• Organic and inorganic growth of FAM portfolio in AP and Telangana region• Revenue, Margin and collection targets to be managed for AP and Telangana region• SLA and KPI monitoring• Contract Governance of all client and vendor agreement• Support Business development team for pricing strategy and Business pitch meetings, SOW finalisationKey Achievements• Won new mandates for FAM services to increase portfolio by 20% • Completed Consulting assignment of Facilities operations framework and Common area maintenance pricing strategy for 1500 acre multi asset development of International Airport company• Managed and completed new account transition successfully

Hyderabad Area, India

Key focus area: • Achieving Annual Financial target by retaining existing business and adding new business• Managing Annual Revenue of INR 30+ Cr per annum• Ensuring the services deliveries are been met at all client locations.• Ensure that all resources are managed and directed to ensure effective business operations.• Enhancing Customer Experience through structured and unstructured interactions, discussion and addressing their concerns on time.• Ensure that service partners are providing services as per agreed SOW/SLA• Assisting Organization in its strategy to secure high valued services, client partnership, and long terms contract.• Managing new pitches, proposal preparation, pricing and negotiation for new contracts.• Promoting and maintaining awareness and compliance of EHS and Statutory Labour requirement.• Promoting and upholding company performance standards and ideology.• Motivating and Mentoring team member for effective performance.• Ensuring Receivable and payables are been managed within defined timeline.• Raising the company’s profile within the market place.Key success:• Achieved set revenue target for consecutive 03 years since Year 2013 and also have achieved set gross profit margin. • Have ensured 100% retention of all key contracts till date.• Have added 09 Key clients in portfolio in last 04 Years.• Increased business portfolio by adding 2 Mn Sft and 07 Client portfolios.• Have ensured team attrition rate maintained below 8%

Hyderabad, Andhra Pradesh

Key responsibilities:• Managed client relationship and operations of 8-12 accounts with portfolio of 2 Mn sft• Ensuring contract retention, increase in revenue from renewals• Managing team size of 500 employees• Vendor management• Receivable and payable management• New site transition• Implementation of Processes and practices of company to standardize deliveries across all accountsKey Achievement:• Certification of ISO 9001:2008 ( played role of Management representative)• Retention of 100% contracts during my tenure, which include renewal RIL Kakinada Contract• Successful transition of 600 off roll employees to on roll at time of merger with A2Z GroupJoined as Facility Manager for Cognizant Technology Solutions and have ensured service deliveries in adherence with contract agreement and also have ensured renewal of contracts.

 Responsible for café operations of 12 café outlets at Hyderabad out of 32 cafes. Managing Revenue and profitability Forecasting and budgeting Manging human resource affairs for café outlets Manging customer and public relations

 Responsible for managing training development function of group (e.f. staff strength 1200 employees) Designed and Implemented training and retraining programs for existing and new joinees Designed and implemented customized Hospitality Training course for raw hands i.e. housekeepers, waiters etc. Training need analysis and designing training modulesAsst. Manager- Food & Beverage Service, June 2000 to Dec 2004 Responsible for managing F&B Service operation of 07 Restaurants and outlets Menu Designing, Costing, Revenue generation and profitability. Efficient and effective use of resources ( Man and Material)

Masters In Buisness Administration, Finance And Operations

Diploma In Hotel Management, Hopitatlity