- Lead and supervise a team of 26 service technicians, set goals, provide guidance, and conduct meetings and evaluations.- Lead the nationwide on-call Emergency service team and also follow up the central service center.- Submitted monthly and yearly service reports to the Head of service and warranty claim reports to the mother company.- Lead the Pre-Delivery Inspection (PDI) team and teach them how to do PDI perfectly.- Provided product knowledge and service training to the company's authorized mechanics and dealer point mechanics as well.- Address customer inquiries, collaborate to understand needs, handle escalations, and ensure satisfaction.- Provide technical assistance, collaborate with teams, and stay updated on industry advancements.- Analyze metrics, implement strategies for improvement, and prepare performance reports.- Collaborate with the parts department, monitor inventory levels, and coordinate with suppliers.- Safety and Compliance: Ensure compliance with regulations, conduct inspections, and provide guidance on safety and health guidelines.- Stay updated on trends and technologies, lead improvement initiatives, and collaborate with cross-functional teams.

- Built strong relationships with dealers, distributors, and key customers. Also managed customer data.Organized and overseas scheduled campaigns at dealer points wise.- Provided expert technical assistance to service centers and dealer points. Also maintained dealer service coupons.- Provided product knowledge and service training to the company's authorized mechanics and dealer point mechanics as well.- collaborated with the parts department, monitored inventory levels, and provided guidance to dealerships for parts ordering and compatibility.- Collaborated with the accounts department, monitored expenses, and identified opportunities for cost optimization and dealer manager incentives.- Collaborated with other Senior Service Executives and cross-functional teams for knowledge sharing and process optimization.- Submitted monthly service reports to the Head of service and warranty claim reports to the mother company.

- Provided excellent customer service, addressed inquiries and concerns, explained service options and pricing, and maintained effective customer communication. - Scheduled appointments, managed the service bay to optimize workflow, assigned tasks to technicians, and monitored service progress to ensure timely completion.- Maintained accurate records of customer details, service history, and work performed, prepared reports, and managed paperwork related to invoices, warranties, and service agreements.- Processed warranty claims, collaborated with relevant departments, and maintained records of claims, approvals, and reimbursements.- Collaborated with the parts department to assist customers in identifying parts and accessories, manage inventory records, and place orders when needed.- Handled administrative duties such as data entry, filing, and report generation; supported the service team with scheduling and coordination; and maintained a clean and organized service area.

- I was in charge of a Floor where, per day, 40 trucks could take service.- I followed up with 60 mechanics and assisted and taught them.- I managed the spare parts section for four-wheelers.- Attended monthly meetings and submitted monthly reports to the manager.

This industrial training program provides practical knowledge and skills in troubleshooting diesel engines, petrol engines, and vehicle engines. Participants learn to identify and diagnose common issues, develop effective solutions, and gain an understanding of engine components, fuel systems, ignition systems, electrical systems, and mechanical systems. Hands-on experience with real engines and diagnostic tools allows participants to apply their knowledge in a practical setting. By the end of the program, participants enhance their skills in identifying and resolving engine problems, improving performance, and ensuring optimal operation. The training is suitable for individuals in automotive, transportation, or machinery industries, as well as aspiring technicians and engineers looking to enhance their engine diagnostics and troubleshooting skills.