Suby Philip Email & Phone Number

Australia

In this current role, I oversee and support new system initiatives, emphasizing operations support. By collaborating with cross-functional teams, I ensure successful implementation, enhancing operational efficiency and customer experiences. My expertise lies in healthcare logistics, system implementation, incident management, process improvement, CAPA investigations, packaging and delivery, global IT support, and operations support.I specialize in resolving issues with the Transport Management system and applications involving delivery drivers and packaging working closely with the operations team. Additionally, I support the National Operations Manager in ensuring system compliance by identifying gaps, implementing controlsand .I expedite billing processes by supporting the pricing team with incomplete jobs and activities in the Transport Management System (TMS). This involves identifying and addressing any outstanding or incomplete tasks, ensuring timely completion and accurate billing. By doing so, I prevent delays in billing and contribute to efficient financial operations.In summary, I prioritize operations support, resolving Transport Management system issues, and ensuring system compliance to drive organizational success through improved efficiency and regulatory compliance.

Melbourne, Victoria, Australia

As a customer service representative, I played a crucial role in booking jobs and facilitated effective communication between customers and the operations team. I handled incoming calls and emails from customers, assisting them in booking their jobs and addressing any inquiries or concerns they had. Additionally, I promptly relayed the job details to the operations team, ensuring they had the necessary information to execute the job successfully. With my customer-focused approach and excellent communication skills, I provided a seamless and efficient experience for customers while supporting the smooth operation of the business

Melbourne, Australia

◾ Enhancing customer experiences by resolving customer issues

Bengaluru Area, India

Responsibilities● Responsible for marketing and sales activities for the assigned territory (South India)● Responsible for acquiring new customers and managing existing customer accountsAchievements● Increased the market share from 18% to 30% in span of 3 years which in turn increased the revenues from 18 million to 30 million ● Received the highest NPS score in pan India from customers consecutively for 2 years ● Managing directors recognition for the contributions

Responsibilities● Responsible for managing the accounts for major customers which include Volvo,Cummins,Nokia & Ericsson● Responsible for sales and managing entire supply chain from receiving schedules,production and delivery of products to customer siteAchievements● Pivotal team member in developing 8 week rolling plan in SAP for digitisation of schedules from customers● Achieved ever highest monthly sales of 2.7 million dollars ● Reduced FG inventory from 0.6 million USD to 0.3 million USD● Achieved 100% On time delivery for overseas customers consecutively for 2 years

Responsibilities● Liaison with transporters for arranging the vehicles as per the order received in SAP from marketing● Coordinate with production department to arrange the timing of production of different grades of cement to meet customer schedules and ensure vehicle availability● Measure the On time delivery performance of orders and focus on areas to improve the same● Monitor the performance of various transporters and proactively interfere to improve performanceAchievements● Administered highest ever dispatch of 3000 MT per day● Achieved 95% OTIF Average for the year which was highest among plants in the country

Post Graduate Diploma In Management, Marketing & Operations

B-Tech, Mechanical Engineering