Suby Philip Email & Phone Number

Australia

In this current role, I oversee and support new system initiatives, emphasizing operations support. By collaborating with cross-functional teams, I ensure successful implementation, enhancing operational efficiency and customer experiences. My expertise lies in healthcare logistics, system implementation, incident management, process improvement, CAPA.

Melbourne, Victoria, Australia

As a customer service representative, I played a crucial role in booking jobs and facilitated effective communication between customers and the operations team. I handled incoming calls and emails from customers, assisting them in booking their jobs and addressing any inquiries or concerns they had. Additionally, I promptly relayed the job details to the.

Melbourne, Australia

◾ Enhancing customer experiences by resolving customer issues

Bengaluru Area, India

• Responsibilities
• Responsible for marketing and sales activities for the assigned territory (South India)
• Responsible for acquiring new customers and managing existing customer accountsAchievements
• Increased the market share from 18% to 30% in span of 3 years which in turn increased the revenues from 18 million to 30 million
• Received the highest NPS score in pan India from customers consecutively for 2 years
• Managing directors recognition for the contributions

• Responsibilities
• Responsible for managing the accounts for major customers which include Volvo,Cummins,Nokia & Ericsson
• Responsible for sales and managing entire supply chain from receiving schedules,production and delivery of products to customer siteAchievements
• Pivotal team member in developing 8 week rolling plan in SAP for digitisation of schedules from customers
• Achieved ever highest monthly sales of 2.7 million dollars
• Reduced FG inventory from 0.6 million USD to 0.3 million USD

• Responsibilities
• Liaison with transporters for arranging the vehicles as per the order received in SAP from marketing
• Coordinate with production department to arrange the timing of production of different grades of cement to meet customer schedules and ensure vehicle availability
• Measure the On time delivery performance of orders and focus on areas to improve the same
• Monitor the performance of various transporters and proactively interfere to improve performanceAchievements
• Administered highest ever dispatch of 3000 MT per day

Post Graduate Diploma In Management, Marketing & Operations

B-Tech, Mechanical Engineering