Sue Carter Email and Phone Number
Sue Carter phone numbers
Sue Carter is a Assistant Director Talent & Culture, Operations & Training at Fairmont Scottsdale Princess at Fairmont Scottsdale Princess. She possess expertise in hotels, hospitality management, food and beverage, hospitality industry, front office and 39 more skills. Colleagues describe her as "Sue Carter works in my office as the Director of Training and Recruitment. Having grown her career mostly in Operations, she lends her knowledge and insight to our hospitality leaders. She has an uncanny ability to engage with employees, and takes great pride helping colleagues grow their career! Sue is very respected for her loyalty, honesty and high level of integrity. We are lucky to have her as part of our Team Titans, and I'm proud to call her a colleague!", "I have had the pleasure of working with Sue at several hospitality properties over the years. When I first met her at the Fairmont Algonquin Resort in New Brunswick Canada during the summer of 2000, she had just arrived there from a posting as a Cultural Ambassador at the Canadian Pavilion at Disney World in Florida. I quickly learned the enormous potential this young lady had; she was eager to learn and driven to advance her hospitality career at every opportunity. After a short stint at the Fairmont Royal York I was fortunate to have her join my Food and Beverage team at Delta Toronto East as an assistant restaurant and room service manager. Her stellar organizational and people skills quickly won the admiration of the entire leadership team, many of whom sought her expertise in training and staff relations, and its only fitting that her career took her to the path of a training manager and human resources in her future roles. For Sue the employees always came first over the customer as she knew the employees were the "Pathway" to the customers hearts. Sue is a great ambassador for any employer / company who's lucky enough to have her in their roster, and I wish her all the very best in any role she embarks in on her hospitality journey as she is "one of a kind".", and "Sue Carter is the consummate Director of Training and Recruitment. She has a wonderful ability to engage and inspire others, critical for both roles. She has a natural gift for helping people find their niche, actively involved in the development and promotion of our associates. Sue is also well respected for her business acumen, integrity and work ethic. She is dedicated to helping her organization and its team members achieve their goals. Sue represents the best of her field and we are blessed to have her representing us at the Fairmont Scottsdale Princess."
Fairmont Scottsdale Princess
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Assistant Director Talent & Culture, Operations & TrainingFairmont Scottsdale Princess Jul 2021 - PresentScottsdale, Arizona, Us -
Director Of Training And EmploymentFairmont Scottsdale Princess Dec 2015 - PresentScottsdale, Arizona, Us• Partner with our leadership team for all employment needs including new hires, wage analysis, hotel orientation and on-boarding• Facilitate learning material including hotel orientation and all leadership training. (Fairmont Service Culture, Fairmont Leadership Promise, New Leader Orientation, Interaction Management and other courses as needed. • Deliver and follow up on all learning initiatives.• Mentor, train and coach team members to assist with internal growth and promotions. • Effectively function in a team environment with the ability to work and lead in all areas of the hotel.• Oversee International Recruitment including inter-company transfers, J1 and H2B Visas• Act as the Chair for the Cheer Team – Reward & Recognition program celebrating success’ throughout the resort including Star and Leader of the Month, hotel rallies etc.• Oversee Service Culture training throughout property in addition to assisting Accor properties in the US on the Heartist Journey• Act as an integral part of the Talent and Culture team -
Training & Employment ManagerFairmont Scottsdale Princess Aug 2011 - Dec 2015Scottsdale, Arizona, Us -
Fairmont Gold Manager - Leader Of The Year 2009Fairmont Scottsdale Princess Sep 2009 - Aug 2011Scottsdale, Arizona, UsCommunicate Fairmont Service Promise & Service EssentialsMaximize room revenues through inventory control, policies and proceduresManage labor and expenses for profitable departmentDevelop and maintain strong guest relationships for repeat business -
In Room Dining ManagerFairmont Scottsdale Princess Sep 2008 - Sep 2009Scottsdale, Arizona, UsManage a team of 20 - (649 guest rooms)Ensure all Service Essentials are met and exceededEnsure AAA 5 Diamond standards are adhered -
Food & Beverage Training ManagerFairmont Scottsdale Princess Jul 2007 - Oct 2008Scottsdale, Arizona, UsCommunicate AAA 5 Diamond & Richey standards to F&B DivisionCreate, administer and track results for FHR Standard auditsEnsure common direction toward the F&B Divisional goalsOperational resource within F&B department -
Lv Bistro ManagerFairmont Scottsdale Princess Dec 2005 - Jul 2007Scottsdale, Arizona, UsManage a team of 30, (140 seats)Responsible for all hiring, scheduling, forecasts & JD PowerEnforce and follow all standards created by FHR -
Cazadores & Pool Operations ManagerFairmont Scottsdale Princess Mar 2005 - Dec 2005Scottsdale, Arizona, UsOperated the hotel lounge, Cazadores, with over 160 seatsManaged all Pool Operations including 3 F&B outlets -
F&B Training ManagerFairmont Battery Wharf Oct 2008 - Nov 2008Assisted with the opening of the F&B operation, Sensing, IRD & hotel loungeCreated critical plan for entire F&B division for openingAssisted with hotel orientation, departmental training
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Assistant Front Office ManagerDelta Toronto East Hotel Jun 2004 - Mar 2005Manage all staff in Front Office, Switchboard, Guest Services (371 Guest Rooms)Maximize room revenues and REVPar through inventory control, policies and proceduresPerformed check in and check out for all Guests following Delta Guest Experience StandardsHire and co-ordinate training for all new employees with Delta's On-Line training
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Restaurant Manager - Leader Of The YearDelta Toronto East Hotel Feb 2001 - Jun 2004Manage all staff in Cabernet Restaurant (180 seats - main dining room), T.W.'s Bar and Grill (76 seats), In-Room Dining (371 guest rooms.)Ensure all "Guest Experience" guidelines are followedCreated and implemented on-line training for all outletsAssisted with F&B Training Manual for Delta Food and Beverage Standards
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Guest Service AgentThe Fairmont Royal York Nov 2000 - Feb 2001Toronto, Ontario, CaEmployee of the MonthPerformed procedural check in and check out for all Fairmont Guests (assisting at the Fairmont Presidents Club desk when needed)Site Inspections carried out in a professional mannerProficient in balancing room inventory through LANmark PMS system -
Food And Beverage Outlets SupervisorFairmont Algonquin Apr 2000 - Oct 2000Leader of the QuarterSupervised five food outlets including Passamaquoddy Dining Room, Library Bistro, In-Room Dining, Pool Bar and The Landing (Staff Restaurant)Scheduled over 45 staff in all F&B outletsEnsured all Canadian Pacific Corporate Standards and Service Plus commitments were exceeded
Sue Carter Skills
Sue Carter Education Details
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Ddi Facilitation CertifiedFacilitator -
Ddi Facilitation CertifiedFacilitator -
7 Habits Of Highly Effective People - FacilitatorFacilitator -
Humber College -
Dale Carnegie
Frequently Asked Questions about Sue Carter
What company does Sue Carter work for?
Sue Carter works for Fairmont Scottsdale Princess
What is Sue Carter's role at the current company?
Sue Carter's current role is Assistant Director Talent & Culture, Operations & Training at Fairmont Scottsdale Princess.
What is Sue Carter's direct phone number?
Sue Carter's direct phone number is +121271*****
What schools did Sue Carter attend?
Sue Carter attended Ddi Facilitation Certified, Ddi Facilitation Certified, 7 Habits Of Highly Effective People - Facilitator, Humber College, Dale Carnegie.
What skills is Sue Carter known for?
Sue Carter has skills like Hotels, Hospitality Management, Food And Beverage, Hospitality Industry, Front Office, Hospitality, Resorts, Property Management Systems, Hotel Management, Hiring, Restaurants, Training.
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