Sue Carter

Sue Carter Email and Phone Number

Assistant Director Talent & Culture, Operations & Training at Fairmont Scottsdale Princess @ Fairmont Scottsdale Princess
Sue Carter's Location
Scottsdale, Arizona, United States, United States
About Sue Carter

Sue Carter is a Assistant Director Talent & Culture, Operations & Training at Fairmont Scottsdale Princess at Fairmont Scottsdale Princess. She possess expertise in hotels, hospitality management, food and beverage, hospitality industry, front office and 39 more skills. Colleagues describe her as "Sue Carter works in my office as the Director of Training and Recruitment. Having grown her career mostly in Operations, she lends her knowledge and insight to our hospitality leaders. She has an uncanny ability to engage with employees, and takes great pride helping colleagues grow their career! Sue is very respected for her loyalty, honesty and high level of integrity. We are lucky to have her as part of our Team Titans, and I'm proud to call her a colleague!", "I have had the pleasure of working with Sue at several hospitality properties over the years. When I first met her at the Fairmont Algonquin Resort in New Brunswick Canada during the summer of 2000, she had just arrived there from a posting as a Cultural Ambassador at the Canadian Pavilion at Disney World in Florida. I quickly learned the enormous potential this young lady had; she was eager to learn and driven to advance her hospitality career at every opportunity. After a short stint at the Fairmont Royal York I was fortunate to have her join my Food and Beverage team at Delta Toronto East as an assistant restaurant and room service manager. Her stellar organizational and people skills quickly won the admiration of the entire leadership team, many of whom sought her expertise in training and staff relations, and its only fitting that her career took her to the path of a training manager and human resources in her future roles. For Sue the employees always came first over the customer as she knew the employees were the "Pathway" to the customers hearts. Sue is a great ambassador for any employer / company who's lucky enough to have her in their roster, and I wish her all the very best in any role she embarks in on her hospitality journey as she is "one of a kind".", and "Sue Carter is the consummate Director of Training and Recruitment. She has a wonderful ability to engage and inspire others, critical for both roles. She has a natural gift for helping people find their niche, actively involved in the development and promotion of our associates. Sue is also well respected for her business acumen, integrity and work ethic. She is dedicated to helping her organization and its team members achieve their goals. Sue represents the best of her field and we are blessed to have her representing us at the Fairmont Scottsdale Princess."

Sue Carter's Current Company Details
Fairmont Scottsdale Princess

Fairmont Scottsdale Princess

View
Assistant Director Talent & Culture, Operations & Training at Fairmont Scottsdale Princess
Sue Carter Work Experience Details
  • Fairmont Scottsdale Princess
    Assistant Director Talent & Culture, Operations & Training
    Fairmont Scottsdale Princess Jul 2021 - Present
    Scottsdale, Arizona, Us
  • Fairmont Scottsdale Princess
    Director Of Training And Employment
    Fairmont Scottsdale Princess Dec 2015 - Present
    Scottsdale, Arizona, Us
    • Partner with our leadership team for all employment needs including new hires, wage analysis, hotel orientation and on-boarding• Facilitate learning material including hotel orientation and all leadership training. (Fairmont Service Culture, Fairmont Leadership Promise, New Leader Orientation, Interaction Management and other courses as needed. • Deliver and follow up on all learning initiatives.• Mentor, train and coach team members to assist with internal growth and promotions. • Effectively function in a team environment with the ability to work and lead in all areas of the hotel.• Oversee International Recruitment including inter-company transfers, J1 and H2B Visas• Act as the Chair for the Cheer Team – Reward & Recognition program celebrating success’ throughout the resort including Star and Leader of the Month, hotel rallies etc.• Oversee Service Culture training throughout property in addition to assisting Accor properties in the US on the Heartist Journey• Act as an integral part of the Talent and Culture team
  • Fairmont Scottsdale Princess
    Training & Employment Manager
    Fairmont Scottsdale Princess Aug 2011 - Dec 2015
    Scottsdale, Arizona, Us
  • Fairmont Scottsdale Princess
    Fairmont Gold Manager - Leader Of The Year 2009
    Fairmont Scottsdale Princess Sep 2009 - Aug 2011
    Scottsdale, Arizona, Us
    Communicate Fairmont Service Promise & Service EssentialsMaximize room revenues through inventory control, policies and proceduresManage labor and expenses for profitable departmentDevelop and maintain strong guest relationships for repeat business
  • Fairmont Scottsdale Princess
    In Room Dining Manager
    Fairmont Scottsdale Princess Sep 2008 - Sep 2009
    Scottsdale, Arizona, Us
    Manage a team of 20 - (649 guest rooms)Ensure all Service Essentials are met and exceededEnsure AAA 5 Diamond standards are adhered
  • Fairmont Scottsdale Princess
    Food & Beverage Training Manager
    Fairmont Scottsdale Princess Jul 2007 - Oct 2008
    Scottsdale, Arizona, Us
    Communicate AAA 5 Diamond & Richey standards to F&B DivisionCreate, administer and track results for FHR Standard auditsEnsure common direction toward the F&B Divisional goalsOperational resource within F&B department
  • Fairmont Scottsdale Princess
    Lv Bistro Manager
    Fairmont Scottsdale Princess Dec 2005 - Jul 2007
    Scottsdale, Arizona, Us
    Manage a team of 30, (140 seats)Responsible for all hiring, scheduling, forecasts & JD PowerEnforce and follow all standards created by FHR
  • Fairmont Scottsdale Princess
    Cazadores & Pool Operations Manager
    Fairmont Scottsdale Princess Mar 2005 - Dec 2005
    Scottsdale, Arizona, Us
    Operated the hotel lounge, Cazadores, with over 160 seatsManaged all Pool Operations including 3 F&B outlets
  • Fairmont Battery Wharf
    F&B Training Manager
    Fairmont Battery Wharf Oct 2008 - Nov 2008
    Assisted with the opening of the F&B operation, Sensing, IRD & hotel loungeCreated critical plan for entire F&B division for openingAssisted with hotel orientation, departmental training
  • Delta Toronto East Hotel
    Assistant Front Office Manager
    Delta Toronto East Hotel Jun 2004 - Mar 2005
    Manage all staff in Front Office, Switchboard, Guest Services (371 Guest Rooms)Maximize room revenues and REVPar through inventory control, policies and proceduresPerformed check in and check out for all Guests following Delta Guest Experience StandardsHire and co-ordinate training for all new employees with Delta's On-Line training
  • Delta Toronto East Hotel
    Restaurant Manager - Leader Of The Year
    Delta Toronto East Hotel Feb 2001 - Jun 2004
    Manage all staff in Cabernet Restaurant (180 seats - main dining room), T.W.'s Bar and Grill (76 seats), In-Room Dining (371 guest rooms.)Ensure all "Guest Experience" guidelines are followedCreated and implemented on-line training for all outletsAssisted with F&B Training Manual for Delta Food and Beverage Standards
  • The Fairmont Royal York
    Guest Service Agent
    The Fairmont Royal York Nov 2000 - Feb 2001
    Toronto, Ontario, Ca
    Employee of the MonthPerformed procedural check in and check out for all Fairmont Guests (assisting at the Fairmont Presidents Club desk when needed)Site Inspections carried out in a professional mannerProficient in balancing room inventory through LANmark PMS system
  • Fairmont Algonquin
    Food And Beverage Outlets Supervisor
    Fairmont Algonquin Apr 2000 - Oct 2000
    Leader of the QuarterSupervised five food outlets including Passamaquoddy Dining Room, Library Bistro, In-Room Dining, Pool Bar and The Landing (Staff Restaurant)Scheduled over 45 staff in all F&B outletsEnsured all Canadian Pacific Corporate Standards and Service Plus commitments were exceeded

Sue Carter Skills

Hotels Hospitality Management Food And Beverage Hospitality Industry Front Office Hospitality Resorts Property Management Systems Hotel Management Hiring Restaurants Training Customer Service Pre Opening Rooms Division Fine Dining Restaurant Management Leadership Banquets Micros Revenue Analysis Management Menu Development Catering Employee Training Guest Service Management Team Building Food Tourism Hotel Booking Food Cost Management Food Service Employee Relations Opening Hotels Pre Opening Experience Convention Services Process Scheduler Concierge Services New Restaurant Openings Reservation New Hire Orientations Lodging Opera Rooms Division Management

Sue Carter Education Details

  • Ddi Facilitation Certified
    Ddi Facilitation Certified
    Facilitator
  • Ddi Facilitation Certified
    Ddi Facilitation Certified
    Facilitator
  • 7 Habits Of Highly Effective People - Facilitator
    7 Habits Of Highly Effective People - Facilitator
    Facilitator
  • Humber College
    Humber College
  • Dale Carnegie
    Dale Carnegie

Frequently Asked Questions about Sue Carter

What company does Sue Carter work for?

Sue Carter works for Fairmont Scottsdale Princess

What is Sue Carter's role at the current company?

Sue Carter's current role is Assistant Director Talent & Culture, Operations & Training at Fairmont Scottsdale Princess.

What is Sue Carter's direct phone number?

Sue Carter's direct phone number is +121271*****

What schools did Sue Carter attend?

Sue Carter attended Ddi Facilitation Certified, Ddi Facilitation Certified, 7 Habits Of Highly Effective People - Facilitator, Humber College, Dale Carnegie.

What skills is Sue Carter known for?

Sue Carter has skills like Hotels, Hospitality Management, Food And Beverage, Hospitality Industry, Front Office, Hospitality, Resorts, Property Management Systems, Hotel Management, Hiring, Restaurants, Training.

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.