For over 4 years, I have helped businesses maintain productive satisfactory relationship with their customers while ensuring customer retention of over 80% . I manage customer queries by handling ticketing systems, chat support and I am an expert in CRM tools such as Freshdesk, Zendesk, Hubspot, Intercom, Zoho and Salesforce. In addition to my expertise in Customer Relationship Management (CRM) systems, I specialize in creating responsive, engaging web interfaces using HTML, CSS, JavaScript, and Bootstrap.Here’s how I can add value to your team:Front-End Web Development• Responsive Design: Building mobile-friendly web applications that enhance user experience.• HTML/CSS/JavaScript​: Developing clean, interactive websites.• Bootstrap: Efficiently designing professional interfaces with a consistent style.Virtual Assistance & CRM Management• CRM Tools: Skilled in HubSpot, Zendesk, Freshdesk, and Intercom, ensuring smooth customer relationship management.• Executive Assistance: Managing emails, scheduling, and tasks to keep business operations seamless.• Project & Team Management: Coordinating projects, timelines, and teams using Trello, Asana, and ClickUp.Areas of Expertise:💎 CRM Setup & Management (HubSpot, Zendesk, Freshdesk, Intercom)💎 Customer Support (Email and Live Chat)💎 Administrative Support & Executive Assistance💎 Team & Project Management💎 LinkedIn Optimization💎 Basic Graphic Design & Content Writing💎 AirBnB ManagementTools I’m Proficient In:💎 HubSpot, Freshdesk, Zendesk, Intercom💎 Google Workspace, Microsoft Office💎 Asana, Trello, ClickUp, monday.com💎 Calendly, Apollo.io, Slack, DropboxClients I have helped succeed1. CafeVibesng (Nigeria)2. YummyYou (Nigeria)3. RayoSun (California)What Clients Say:“She’s patient and easy to work with..” — Tavon“Success is a great virtual assistant worthy of recommendation; she performed tasks with speed and accuracy and was open to corrections with grace. I enjoyed working with her.”— Rosehilda Odeh“Success is a team player and a goal-getter. She’s always eager to get things done accurately and on time. Highly recommended!”— Ifeoluwa FamakinwaWhy Choose Me?I understand the importance of balancing cost and quality. Whether you need help with CRM management, virtual assistance, customer support, or front-end development, I’m here to help you achieve your business goals—reliably, efficiently, and professionally.Let’s connect and discuss how I can add value to your projects!I DON’T COMPROMISE EXCELLENCE.