I am a National Operations Manager at Solidteknics, a B2C & B2B e-commerce company that produces and distributes sustainable cookware. With over 8 years of experience in this role, I have developed and implemented effective strategies to optimise business processes and drive organisational excellence. I have also fostered seamless communication among various stakeholders, including customers, suppliers, sub-contractors, and team.In addition to managing product production and distribution, I oversee quality assurance protocols to minimise product defects and errors, and ensure customer satisfaction. I also collaborate with other businesses and sub-contractors to create mutually beneficial relationships and leverage opportunities for growth and efficiency.Furthermore, I guide and manage crowdfunding campaigns using the Kickstarter platform, while also cultivating a thriving online community within our 17,000-member Facebook Group. My passion for operational excellence and community engagement aligns with the vision of Solidteknics, which is to create a more sustainable industry where cookware is not a disposable item and is not coated with questionable synthetics. I strive to create a lasting impact and drive success in every venture I undertake.