Senior Support TechnicianROLE PURPOSE Configure and administer a defined technology/system (e.g., Hardware, Operating Systems, network) in support of on-going operations and projects. Manage incidents and requests for a defined technology environment Provide network specific technical expertise for the support of security network system requirements. Mainly Tier 3, partly Tier 2 Support Level Working with a team, providing Network-/Security Services on a high… Show more Senior Support TechnicianROLE PURPOSE Configure and administer a defined technology/system (e.g., Hardware, Operating Systems, network) in support of on-going operations and projects. Manage incidents and requests for a defined technology environment Provide network specific technical expertise for the support of security network system requirements. Mainly Tier 3, partly Tier 2 Support Level Working with a team, providing Network-/Security Services on a high level of quality, e.g. Management and Support ofo VPN Users, Remote Access Gatewayso 3rd Parties Extranet Connectionso Authentication Gateways and Access ControlMAJOR ACCOUNTABILITY Support and be responsible for defined system administration activities on an allocated/defined system or environment. Actively respond to incidents and requests Support and improve system environment and services (sizing). Support defined areas of the business, e.g. departments in user and operational requirements, troubleshooting and migration to new versions. Write all related documentation / update data in online tools (Changes, Validation docs, systems proposals/recommendation, etc). Act and perform according to defined SLAs Design configuration and administration in support of on-going projects, moves and changes Execute change management activities. Transferring knowledge to new employeesKEY PERFORMANCE INDICATORS / MEASURES OF SUCCESS Achieve agreed targets in terms of quality, time and cost. Ensure stable and well performing system environment. Apply professional competencies to administrate and optimize the assigned system environment.POTENTIAL CARRER DEVELOPMENT Training and Certification Product and/or Service Champion Improving to higher Operational Tiers and/or TeamLeader Assignment of some Service Delivery tasks up to and including full Service Management Show less

Help Desk Co-ordinator

Remote Support, Onsite Support, Fault Finding, Installation, Troubleshooting

Junior Travel ConsultantCollect payment for transportation and accommodations from customer.Converse with customer to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required.Compute cost of travel and accommodations, using calculator, computer, carrier tariff books, and hotel rate books, or quote package tour's costs.Book transportation and hotel reservations, using computer terminal or… Show more Junior Travel ConsultantCollect payment for transportation and accommodations from customer.Converse with customer to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required.Compute cost of travel and accommodations, using calculator, computer, carrier tariff books, and hotel rate books, or quote package tour's costs.Book transportation and hotel reservations, using computer terminal or telephone.Plan, describe, arrange, and sell itinerary tour packages and promotional travel incentives offered by various travel carriers.Provide customer with brochures and publications containing travel information, such as local customs, points of interest, or foreign country regulations.Print or request transportation carrier tickets, using computer printer system or system link to travel carrier. Show less