Sucha Sukjaem Email & Phone Number

Kent, Washington, United States

Primary Function• Manage and train Marketplace Specialist(s) to successfully use multiple content management systems and effectively publish product content on customer websites• Evaluate retailer portals/platforms to understand how to use them, their requirements and to ensure functionality is optimized to streamline the content submission process• Work with Marketplace Specialists to ensure buddy system is in place to review and approve content at the onset of onboarding products to retailers .com sites and that the information is complete and accurate for top performing items on customer portals• Serve as the escalation point between our team and the customer’s content/portal support team as needed.• Examine product data and attributes from retailer spreadsheets to ensure product content is current and mapped to Salsify channel readiness reports; and continually evaluate for frequent changes to update retailer requirements for new or missing attributes• Work with the Content Administrator with Salsify to evaluate structure of product information against best practices to ensure we are optimized and leverage Salsify Insights for product optimization• Stay up to date on the introduction of new Salsify features and enhancements and review existing processes to identify/implement improvements to find efficiencies and improve productivity• Prepare training documents for cross-functional teams and communicate updates to keep others informed • Manage review sampling programs to ensure new product is seeded upon receipt and tracked in accordance with initial plans from Phase Gates• Monitor customer reviews from Bazaarvoice and Tried & True and provide reporting, leveraging Bazaarvoice Insights to identify customer sentiment and product performance from reviews• Develop process to centralize all content audit requests in Asana and research use for content development workflow to improve monitoring timelines and streamline content development process

Take photos and create vector graphics that meet Shutterstock requirements and upload them to sell on Shutterstock site. Lightroom and Photoshop are used for photography. Illustrator is used for vector graphics. Portfolio link: http://www.shutterstock.com/g/suchasj

Greater Seattle Area

Primary FunctionManage various data collection and reporting needs, oversee the content26 website and various web services, and act as the company's main Salsify Power User. Work with the Director of Operations, the Director of Content, the PMO Manager and various other delivery and operations team members to ensure applicable reporting and processes are identified and supported as they arise. Data Reporting• Generate the various weekly, bi-weekly and monthly KPI and payroll reports• Identify opportunities to improve efficiencies across the company’s differing platforms and reporting needsWeb Services• Work closely with the Director of Content to develop and oversee web strategies, web operations, and implementation of web communication plans that are consistent with the company’s strategic goals, objectives and brand identity• Act as a resource to the company and its stakeholders by creating, documenting and communicating Web Services processes and services• Ensure that all key performance indicators (KPIs) for the company’s web presence are aggregated, maintained, and disseminated to appropriate stakeholdersSalsify Power User• Implement and manage content26’s instance of Salsify’s product content management platform• Build and maintain workflows, where relevant, to drive the automatic collection of content across departments• Serve as a liaison and subject matter expert to all departments within content26 on Salsify’s platform• Recommend efficiency improvements in data creation and maintenance processes• Assist with client projects as needed to ensure set up, workflow and process requirements meet client expectations

Greater Seattle Area

Provide leadership and hands-on management for web technologies used by content26, including managing and coordinating the people, products and processes associated with the company's web presence. Manage website and blog operations, assist with the development and maintenance of social media tools and processes, and assure alignment of web strategies with the company's business goals, mission, key messages, marketing, recruiting, branding strategies and all other strategic communications. Web Services• Work closely with Director of Content to develop and oversee web strategies, web operations, and implementation of web communication plans that are consistent with the company's strategic goal, objective and brand identity• Identify opportunities to improve efficiencies across the company's differing platforms• Manage and maintain content26 website, blog, Google Analytics and Google Search Console• Analyze web traffic data to better understand and improve visitor engagementProduction• Establish and enforce company-wide style guides for all production and design work• Establish QA process, checklist and workflow• Ensure the highest standards of quality before delivery• Ensure access to style guides for Producers, Designers, and Writers• Consult with Partners on the hiring and promotion of Producers• Establish production- and design-related training programs for content26 staff• Consult with President to establish and maintain contractual needs• Evaluate company production procedures and develop, implement, and maintain new practices• Monitor software and hardware needs for Producers and make recommendation for new purchase and maintenance• Work with President to initiate and compile annual employee reviews for production staff

Greater Seattle Area

As a Production Manager at content26, I oversaw content26's production and design staff. I established style requirements and built style guide portals for producers, in-house writers and freelance writers. I ensured the overall quality of the company's product detailed pages, video production, sales materials, other client and public facing publications, web pages, and presentation.• Established and enforced company-wide style guides for all production and design work• Ensured access to style guides for producers and writers• Consulted with partners on the hiring and promotion of producers and designers• Assigned producers and designers to projects as needed• Worked with partners to establish production- and design-related training programs for content26 staff• Worked with partners to establish and maintain adequate staffing and contractual needs• Worked with partners to evaluate company procedures and develop, implement, and maintain new practices• Monitored software and hardware needs for designers and producers and make recommendations to partners for new purchases and maintenance

Greater Seattle Area

As a Production Specialist, I was responsible for the designing, producing, and coding of product-detail pages according to the retailer and client requirements. I worked directly with Account Managers to establish and understand client expectations and ensure that client requirements were met and documented. • Built product-detail pages for clients using retailer publishing platforms, and HTML and CSS• Edited visual assets with Photoshop or other image-editing tools to conform to page designs/style requirements• Worked with Account Managers to meet retailer design requirements and understand client expectations

Bangkok Metropolitan Area, Thailand

Aaa, Interactive Media Design

Ba, English