Suchi Gupta Email & Phone Number

Delhi, Dl, In

Delhi, India

- Manage and deliver a variety of projects across different industries involving requirements gathering, analysis of user requirements and functional requirements, defined business cases, Functional QA, prospect analysis, business analysis, data analysis and gap analysis - Facilitate pre-sales live demo and address customer queries on functional aspects of Dynamics 365 (Sales, Field Service, Customer Service, Marketing)- Review the project deliverables for completeness and quality, and compliance with established project standards- Work with business customers and development team to resolve system production issues- Facilitate UAT for clients; Review test cases and test scripts; Conduct CRM training for beginners

Hyderabad

- Developed a Communication Plan for Digital Academy Training Events and Curriculum via defined communication means - Collaborated with global leaders of Technology Architecture & Digital for stakeholder communication management (for 10 plus operations teams) based on format, content and level - Executed of Digital Technology training activities with a focus on up-skilling and engagement - Facilitated logistics, schedule and run globally recurring events – Town Halls, Open Forums and webinars- Created, gathered and published articles domain weekly newsletter and monitor its performance & engagement metrics- Created yearly roadmap and engagement reports for Training & Communication for Service Performance dashboards

San Diego

- Responsible for online pricing management and revenue analysis of nine properties- Improved cost-efficiency and effectiveness through continuous improvement initiatives related to management processes, including revenue practices, operational reporting and data management - Developed proficiency with a variety of BI, reporting and visualization tools (Salesforce, Sabre, several Property Management systems)

Ketchikan

- Managed dock operations, cross check tours and passenger data with cruise ship shore excursion managers (team of 2-3), coach drivers (70), two dock representatives & ten local vendors and coordinate with harbor master and his team.- Planned and created dispatch for inland tours, transfers and charters scheduled for multiple duties; contracted with cruise ships, local vendors and suppliers.- Collaborated on decision making to ensure quality and compliance for smooth operations.

Gurgaon, India

- Participated in the knowledge accumulation sessions with the BA teams to understand the interdependent modules for the new system implementation – CRM, Galileo, Sabre, database, website launch- Coordinated with Project team and Product team to translate business requirements and obtaining the necessary information to complete setup templates for the new processes and new clients- Verified actual data being deployed and its compliance and present data and findings for process improvement - Developed understanding and skills required for strategic marketing and communications, message and content development for the UK Travel and Tourism market- Increased the efficiency of training programs by 60%, monitored the performance of four buddy trainers’ over five months and supported them to improve their abilities- Tested and analyzed process improvement applications and opportunities; consulted buddy trainers’ performance with top management

New Delhi, India

- Liaised with six consultancies and three universities to gather process improvement requirements and translate them into training needs, developed training modules on communication and professional skills - Managing multiple teams to provide the deliverables necessary for new client setup - involving requests for translations, Web content team, QA, IT and training - Facilitated soft skills training at state level universities

London, United Kingdom

- Responsible for assisting passengers and visitors with the security compliance procedures and provide general and special information, at London Heathrow Airport, Terminals 3, 4 and 5- Coordinated with British Airport Authority and airlines for their needs like queue management and queue-combing on daily basis and emergency handling at the airport

Gurgaon, India

- Facilitated classroom and on-site training on CRM and booking systems to internal and external stakeholders (B2B, corporate acounts, implants and alliances)- Documented performance of fresh recruits and prepared weekly and monthly reports- Performed internal quality and compliance audits, and gap analysis to identify problem areas to assist business development teams for service transition and continuous service improvement- Drove efficiency in customer satisfaction by 25% by stewarding the first call resolution strategy- Mentored peers (batch of 2-10) for team leadership and quality associate roles- Created specialized report for each agent followed by performance consulting with senior management- Trained on subjects such as cultural, geography, process (Domestic & International), Outbound and Inbound sales, and email writing skills & phone etiquette, GDS (Amadeus and Abacus) and CRM tool

New Delhi, India

- Responsible for handling inbound and outbound travel and payment related queries, name change, waivers, rebooking and re-issuance of tickets for online booking solutions for worldwide clients, via both phone and emails

Master Of Business Administration (M.B.A.), Business, Management, Marketing

Pg Diploma In Travel And Tourism, Hrm, Leadership & Management, Finance, Marketing, Distinction

United Kingdom Tourism industry Human Resource Management Quality systems Essential skills Management & Leadership Marketing Finance.

Bachelor’S Degree, Mathematics, Psychology

Psychology of Teaching, Technology of Teaching, Educational Guidance and Counselling, Teaching of Mathematics and English

Bachelor Of Arts (Honors), Mathematics

Vector Calculus, Real Algebra, Mechanics, Differential and Integral Calculus