•Experience; Technically sophisticated, multifaceted, and innovative ITIL Certified Professional offering progressive experience of over 12 years in Infrastructures Service Delivery Management and Project Management. Serviced contracts of clients from varied domain like Telecom, Industrial, and Banking, with annual revenues in the range of 50 Million USD and a team sizes from 25 to 200 members. Directed teams of more than 200 members providing infrastructure services. Experienced in sales engagements and bids management valued at TCV of 50 Million USD•Business strategist; plan and manage multimillion-dollar projects aligning business goals with technology solutions to drive process improvements, competitive advantage and bottom-line gains•Excellent communicator; leverage technical, business and financial acumen to communicate effectively with client executives and their respective teams•Expert in project management; Proven ability in managing large project teams and known for high-quality deliverables that meet or exceed timeline and budgetary•Global Exposure; Experienced in working with cross cultural team and contributed as a Single Point of Contact between Telstra Telecommunications, Australia and IBM. Also, interacted and worked with the team of SunTrust and Dell Inc., USA•Successfully deliver large complex infrastructure and application projects and solutions through expert leadership of cross-functional on-shore and off-shore support organizations.•Demonstrated leadership on various facets of management - Performance / Program / Contract Management, Escalation and Turnaround Management, Vendor Management, Coaching/ Team Building & Leadership, Contingency Management & Transition / Transformation Management
Listed skills include Service Delivery, Program Management, Crm, Team Management, and 36 others.