The daily activities of the various support roles, to include training, coaching, mentoring, coordinating, organizing, planning, and staffing operationsEnsure that quality customer service is provided at all times by monitoring ticket queues in an effort to manage service level agreementsFrequently review and implement improvements related to ticketing processes, categorizations and assignmentsResponsible for delivering administration and support in the following… Show more The daily activities of the various support roles, to include training, coaching, mentoring, coordinating, organizing, planning, and staffing operationsEnsure that quality customer service is provided at all times by monitoring ticket queues in an effort to manage service level agreementsFrequently review and implement improvements related to ticketing processes, categorizations and assignmentsResponsible for delivering administration and support in the following areas of Service Desk, Mobility, Desktop Support, Communications, Windows Level II, Application Packaging and Delivery and Monitoring Show less

One year hands-on technical experience Strong understanding of technologies such as: Specialized Hardware, Networking, Information technology management or Software engineering. Self-starter with excellent Presentation skills and consultative skills. Strong communication skills, both written and verbal – Business writing skills

My responsibility is developing a website use Joomla. I have to study about PHP programming, ActionScript and a little bit for FileZilla Client.