Suchismit Guha Email & Phone Number

Hello there! 👋I bring over 2+ years of experience in Customer Success, backed by a strong foundation in the E-commerce and Financial Services industries. Currently, I am a Customer Success Analyst at PrivateCircle. Previously, I worked at TTEC as a Chat Associate for 1 year and 4 months, where I achieved several milestones and received notable recognitions:🏆 𝐁𝐞𝐬𝐭 𝐏𝐞𝐫𝐟𝐨𝐫𝐦𝐞𝐫 in my team for three consecutive months;🏅 𝐒𝐩𝐞𝐜𝐢𝐚𝐥 𝐂𝐥𝐢𝐞𝐧𝐭 𝐀𝐮𝐝𝐢𝐭 𝐀𝐰𝐚𝐫𝐝 for maintaining 100% accuracy throughout my tenure at TTEC.My career journey has equipped me with a diverse skill set, and I am now excited to transition into Product Management roles. Here are some of the skills and expertise I bring to the table:💡 𝐏𝐫𝐨𝐝𝐮𝐜𝐭 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 𝐒𝐤𝐢𝐥𝐥𝐬:• 𝐔𝐗 𝐃𝐞𝐬𝐢𝐠𝐧: Crafting intuitive and user-friendly interfaces;• 𝐅𝐞𝐚𝐭𝐮𝐫𝐞 𝐏𝐫𝐢𝐨𝐫𝐢𝐭𝐢𝐳𝐚𝐭𝐢𝐨𝐧: Strategically determining feature importance and implementation order;• 𝐔𝐬𝐞𝐫 𝐑𝐨𝐚𝐝𝐦𝐚𝐩𝐬: Developing clear and actionable user journey plans;• 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐄𝐦𝐩𝐚𝐭𝐡𝐲: Deeply understanding and addressing customer pain points.📊 𝐀𝐧𝐚𝐥𝐲𝐭𝐢𝐜𝐚𝐥 𝐒𝐤𝐢𝐥𝐥𝐬:• 𝐂𝐨𝐦𝐩𝐞𝐭𝐢𝐭𝐢𝐯𝐞 𝐀𝐧𝐚𝐥𝐲𝐬𝐢𝐬: Identifying market trends and competitor strategies;• 𝐀𝐧𝐚𝐥𝐲𝐭𝐢𝐜𝐬: Leveraging data to inform product decisions;• 𝐔𝐬𝐞𝐫 𝐑𝐞𝐬𝐞𝐚𝐫𝐜𝐡: Conducting thorough research to gather user insights;• 𝐔𝐬𝐞𝐫 𝐉𝐨𝐮𝐫𝐧𝐞𝐲 𝐌𝐚𝐩𝐩𝐢𝐧𝐠: Creating detailed maps to visualize user experiences.🤝 𝐈𝐧𝐭𝐞𝐫𝐩𝐞𝐫𝐬𝐨𝐧𝐚𝐥 𝐒𝐤𝐢𝐥𝐥𝐬:• 𝐏𝐫𝐨𝐛𝐥𝐞𝐦-𝐒𝐨𝐥𝐯𝐢𝐧𝐠: Tackling complex challenges with innovative solutions;• 𝐏𝐫𝐞𝐬𝐞𝐧𝐭𝐚𝐭𝐢𝐨𝐧 𝐒𝐤𝐢𝐥𝐥𝐬: Effectively communicating ideas to stakeholders;• 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧 𝐒𝐤𝐢𝐥𝐥𝐬: Collaborating seamlessly with cross-functional teams.I am passionate about creating products that not only meet user needs but also provide exceptional experiences. If you are looking for a dedicated and skilled professional to join your Product Management team, let's connect!👋 Reach out to me:📧 Email: suchismitguha@gmail.com📞 Phone: +918777537955#ProductManagement #UXDesign #FeaturePrioritization #UserEmpathy #CompetitiveAnalysis #Analytics #UserResearch #UserJourneyMapping #ProblemSolving