Suchit Agarwal personal email
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Over 7 years of experience in Internet and service delivery industry focusing on Customer satisfaction and User experience. ITIL V3 certified with thorough experience in Operations, Transitions, and Quality functions across various levels, having handled the complete end-to-end process. In the span of 7+ years, I started by gaining hands on Helpdesk experience and eventually graduated to managing accounts and oversee multiple global accounts in order to meet organizational goals.
Nishka Diamonds
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ProprietorNishka DiamondsHyderabad, Tg, In
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Head Of OperationsProtopack Food Packaging Pvt. Ltd. May 2021 - PresentHyderabad, Telangana, India
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ProprietorNishka Diamonds May 2015 - Present
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Principal ConsultantSuchit Gems & Jewels Sep 2013 - Apr 2015202 Lake Melody Complex, Raj Bhavan Road, Somajiguda, Hyderabad, Andhra PradesAt Suchit Gems & Jewels we provide wide range of designs, unmatched craftsmanship and personalized service. We take pride in high standards of quality and service to give you pleasant buying experience.We believe that every piece of jewellery reflects our clients’ emotions and dreams. So we help with designs that suit our clients’ personality, preference, needs and budget. For instance, we can change the size, type or quality of the stones, set stones differently, or add additional… Show more At Suchit Gems & Jewels we provide wide range of designs, unmatched craftsmanship and personalized service. We take pride in high standards of quality and service to give you pleasant buying experience.We believe that every piece of jewellery reflects our clients’ emotions and dreams. So we help with designs that suit our clients’ personality, preference, needs and budget. For instance, we can change the size, type or quality of the stones, set stones differently, or add additional channels for stones. Our custom service is a truly personal service offering you the opportunity to choose a unique piece that is made just for you. We start the custom process with a thorough consultation where we find out everything that you are looking for. Once we are certain that you are completely happy, we put the final piece into production. Show less
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ManagerGenpact Jun 2012 - Sep 2013Hyderabad Area, Indiao Responsible for monitoring and continually improving standards of performance and quality within the operation.o Responsible for coaching/managing front line managers and directing their efforts throughout on better customer satisfactiono Ensuring that capacity and capability are continually planned. o Encouraging, identifying and developing best practice strategy.o Delivering productivity gains and process improvement using six sigma and leano Strategic Partner in Key… Show more o Responsible for monitoring and continually improving standards of performance and quality within the operation.o Responsible for coaching/managing front line managers and directing their efforts throughout on better customer satisfactiono Ensuring that capacity and capability are continually planned. o Encouraging, identifying and developing best practice strategy.o Delivering productivity gains and process improvement using six sigma and leano Strategic Partner in Key Business Initiatives.o Profit & Loss ownership of the overall account with key focus on Top Line & Bottom Line Growth.o Meet targets for Project margins and EBIT.o Strategy Operationalization & Implementation across cross-functional businesses. o Drive continuous improvement projects for operational excellence and enhanced customer satisfaction. o Manage multiple projects in various areas and build presentations for CXO's or Leadership at various intervals. Show less -
User Operations LeadFacebook Mar 2011 - Aug 2011Hyderabad• Oversee and manage broad functions, projects, and teams within User Operations• Provide mentorship, guidance and career development to members of your team• Develop and administer schedules and performance requirements.• Establish team goals and work with direct reports on strategies for executing, measuring progress, and communicating results• Provides guidance for project management and data analysis to drive scaled solutions utilizing basic and proprietary data… Show more • Oversee and manage broad functions, projects, and teams within User Operations• Provide mentorship, guidance and career development to members of your team• Develop and administer schedules and performance requirements.• Establish team goals and work with direct reports on strategies for executing, measuring progress, and communicating results• Provides guidance for project management and data analysis to drive scaled solutions utilizing basic and proprietary data tools• Utilize deep product and industry knowledge while serving as a strong cross-functional leader• Execute projects involving quantitative and qualitative analysis, industry research and strategy development• Identify trends and develop solutions to optimize team workflows, introduce new workflows and increase user satisfaction Show less -
It Operations ManagerGenpact India Sep 2010 - Mar 2011• Manage service delivery operations with focus on productivity & quality• Own P&L and responsible for new business development from the accounts• Work with solution, transition & pricing teams during the service delivery life cycle• Plan and coordinated activities of designated projects• Manage shifts, Hiring technical resources and ensure smooth Service Delivery.• Presales support for new business development and transitioning new IT services• Delivering productivity… Show more • Manage service delivery operations with focus on productivity & quality• Own P&L and responsible for new business development from the accounts• Work with solution, transition & pricing teams during the service delivery life cycle• Plan and coordinated activities of designated projects• Manage shifts, Hiring technical resources and ensure smooth Service Delivery.• Presales support for new business development and transitioning new IT services• Delivering productivity gains and process improvement using six sigma and lean• Manage team’s career development, training, attritions with the help of supporting functions Show less -
Assistant ManagerGenpact India Feb 2008 - Aug 2010 -
Management TranieeGenpact India Sep 2006 - Jan 2008 -
Technical Support AnalystGe Jan 2005 - Aug 2006
Suchit Agarwal Skills
Suchit Agarwal Education Details
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St. Marys CollegeMpc -
Seventh-Day Adventist High SchoolGraduate In Diamonds (Gia, G.D) -
St. Marys Junior CollegeMaths Physics & Chemistry
Frequently Asked Questions about Suchit Agarwal
What company does Suchit Agarwal work for?
Suchit Agarwal works for Nishka Diamonds
What is Suchit Agarwal's role at the current company?
Suchit Agarwal's current role is Proprietor.
What is Suchit Agarwal's email address?
Suchit Agarwal's email address is su****@****ail.com
What schools did Suchit Agarwal attend?
Suchit Agarwal attended St. Marys College, Seventh-Day Adventist High School, St. Marys Junior College.
What are some of Suchit Agarwal's interests?
Suchit Agarwal has interest in Education.
What skills is Suchit Agarwal known for?
Suchit Agarwal has skills like Management, Business Analytics, Transition Management, Service Delivery, Bpo, Sla, Vendor Management, Process Excellence, It Service Management, Outsourcing, Offshoring, Team Management.
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