Suchitra J. Email & Phone Number

Bangalore

Managing overall operations of the Examination Institute in the SAARC region; delivering timely exams, results and certifications to clients and candidatesDeveloping strong relationships with clients, managers & team members for improving client relationships and grow businessDirecting strategy development, leadership & implementation, business & operational transformation execution, business solution delivery, and business development while ensuring best practice in terms of safety, legality and quality of serviceManaging third party relations including vendor assessment, relationship building, vendor negotiation & commercial assessment; maintaining all statutory documentationManage workflow, handle escalations, proactively engage resources to address issues and effectively delegate workload across the teamSupervising the finance and debt collections for the company while adhering to external auditsRecruiting new resources and offering them training; conducting staff appraisals & performance reviewsImplementing adequate controls on the areas of risk within the process

Bangalore

Leading a team of Sr. Quality Analysts/ Lead Quality Analysts and directly responsible for their performance. Conducting internal and external calibration sessions to reduce variance. Designing sampling strategy as per internal and external client requirements. Managing quality assurance as per Quality Standard Document and prepare period reports for internal and external customers. Improve Quality Assurance & participate in Business efficiency and effectiveness projects / initiatives of the processes managed by the company for customers. Perform trend analysis, root cause analysis and training need analysis based on the errors. Facilitating and Supporting operations for complete Customer VOC programs & processesConduct training on quality (Six Sigma, Lean, etc.) across various levels of staff in the organisation. Generating daily, weekly and monthly reports and analysis. Conducting gap analysis and risk assessment based on quality audits.

Bangalore

Processing salary payments for HSBC customers in the Middle East.Performed quality checks on work items processed and resolved complex process related queries analytically.Played a key role in auditing the work processed so as to ensure consistency in quality levels.

Bangalore

Provided support for technical & non-technical queries for Electronic and Consumer ProductsSupport provided through Emails, Chat and telephone.Mentor new recruits

Pg Diploma In Business Administration, Human Resource Management

Bachelor’S Degree, Commerce, Financial Management

High School

Pre-University, Commerce