Suchitra Subramanian Email & Phone Number

• Partnering with EU teams to manage vendor relationship by championing the vendor’s needs at Amazon.• Build strong communication channels at all levels, set proper expectations, provide clear status communications, and manage towards a growth plan for the vendors.• Build and execute on a strategic account plan that delivers on key business opportunities and relevant KPIs for the vendors and Amazon.• Work with internal Amazon teams/vendors to improve operational aspects of their… Show more • Partnering with EU teams to manage vendor relationship by championing the vendor’s needs at Amazon.• Build strong communication channels at all levels, set proper expectations, provide clear status communications, and manage towards a growth plan for the vendors.• Build and execute on a strategic account plan that delivers on key business opportunities and relevant KPIs for the vendors and Amazon.• Work with internal Amazon teams/vendors to improve operational aspects of their business in providing a great consumer experience.• Conduct deep dive analysis on the handled issues for the vendors and develop recommendations and action plans based on data to improve vendor experience.• Provide thought leadership around planning, roadmaps and execution.• Establish long term partnerships with key vendor partners for the group of vendors handled.• Support the launches of new programs, categories and features.• Conduct regular WBR, MBRs with the vendors highlight business metric performance and building action plans.• Metric influencing (ability to understand a metric and create realistic forecasts. Take calculated risks, and quick to react with new action plans) Show less

Bengaluru, Karnataka

• Implemented change Management process across BUs for the node• Conducted Process Risk Assessments & FMEAs and engaging stakeholders on building• solutions• Implemented Internal Risk Identification Mechanisms, Escalation Management processes• and reviews• Node level owner for Quality initiatives for 4 BUs

Bengaluru Area, India

• Improved quality of output for 3 teams by an average of 32%, in 1 quarter, through creating• & implementing end-to-end Internal Quality Management processes• Managed the reporting structures and the close looping mechanisms for the various RCA• categorizations and contributed to an increase of 5% in the CSATs within a quarter of RCA• process launch.• Piloted and bench-marked quality initiatives delivering a 49.96% reduction in task level• CSATs through implementing… Show more • Improved quality of output for 3 teams by an average of 32%, in 1 quarter, through creating• & implementing end-to-end Internal Quality Management processes• Managed the reporting structures and the close looping mechanisms for the various RCA• categorizations and contributed to an increase of 5% in the CSATs within a quarter of RCA• process launch.• Piloted and bench-marked quality initiatives delivering a 49.96% reduction in task level• CSATs through implementing recommendations• Conducted FMEAs on 7 new process, identified and managed over 40 risks• Reviewed & modified over 30 existing SOPs and 8 new SOPs, resulting in reduced process• risks, and improved internal customer experience• Trained associates across BUs on various Show less

Bengaluru Area, India

• Improved content quality on 255,194 products on the amazon.fr Catalog• On-boarded 4 programs which are now independent functions with 10+ associates per• marketplace• Piloted and stabilized catalog quality improvement initiatives in EU5 marketplaces, with• over a 1mn USD saved a year, which were then converted to standard tasks for the unit.• Identified & implemented automations for repeat processes resulting in time save of 2.5• FTE• Performed RCAs for missed… Show more • Improved content quality on 255,194 products on the amazon.fr Catalog• On-boarded 4 programs which are now independent functions with 10+ associates per• marketplace• Piloted and stabilized catalog quality improvement initiatives in EU5 marketplaces, with• over a 1mn USD saved a year, which were then converted to standard tasks for the unit.• Identified & implemented automations for repeat processes resulting in time save of 2.5• FTE• Performed RCAs for missed SLAs: TAT exceed, Ticket re-opens etc.• Owned operational tasks like for work allocation, delivery deadlines, mentoring, and• escalation management while meeting daily targets & SLAs• Certified to be an Amazon Process Trainer and gained 70 training hours Show less

Chennai

• Management of complex calendar and scheduling to support teams in multiple locations• Manage domestic and international travel• Manage expense report coordination and submission• Organize, execute, and assist with team activities (staff meeting agendas, all-hands meetings, off-sites, and team social events)• Track and help drive completion of key deliverables and follow up on outstanding itemsAct as a liaison for direct reports• Management of team space, including… Show more • Management of complex calendar and scheduling to support teams in multiple locations• Manage domestic and international travel• Manage expense report coordination and submission• Organize, execute, and assist with team activities (staff meeting agendas, all-hands meetings, off-sites, and team social events)• Track and help drive completion of key deliverables and follow up on outstanding itemsAct as a liaison for direct reports• Management of team space, including moves and reconfigurations• Work closely with the leadership team, recruiting and other Executive Assistants to provide support to the organization• Document writing, editing, and readiness Show less

Chennai Area, India

• SIT, UAT, IVR, Web, Regression, Ad-hoc, & Compliance testing for banking software• products• Involved in all stages of STLC from requirement gathering to closure• Test data Management, Batch planning, Test execution & Defect management for 4• modules• Managing a team of 8 (across India & China), and reviewing output for SLA and quality• Daily progress calls, status meetings participation• Customer service and experience management

Chennai

• Worked on 8 modules of Citibank UK software systems.• Discussion of baseline documents with clients & developers • Test data creation & conditioning for various projects• Test Case Execution for UAT , Regression & Ad-hoc projects Preparation of Test Summary report• Direct interaction & reporting with clients & IT teams, for testing & test environment requirements• Defect reporting & tracking• Worked through Mainframe, Net-Meeting, Web & Remote Desktop Lab Environments

Chennai

• Handling high risk transactions like funds transfers, overdrafts, card related enquires etc.• Resolution of complaints, issues & requests, from external & internal customers, within SLA’s.• Analyzing customer requirements & accordingly promoting high performance financial products • Meeting personal & team targets on lead generation and promotion days• Ensuring customer satisfaction & FCR through interaction with various service teams• To review & assign workloads &… Show more • Handling high risk transactions like funds transfers, overdrafts, card related enquires etc.• Resolution of complaints, issues & requests, from external & internal customers, within SLA’s.• Analyzing customer requirements & accordingly promoting high performance financial products • Meeting personal & team targets on lead generation and promotion days• Ensuring customer satisfaction & FCR through interaction with various service teams• To review & assign workloads & prioritize on critical issues.• Risk analysis & reporting of agent/process errors & build process improvements• To send MIS & Work analysis reports to heads of the Unit. Show less

Chennai Area, India

• Handling high risk transactions like funds transfers, overdrafts, card related enquires etc.• Resolution of complaints, issues & requests, from external & internal customers, within SLA’s.• Analyzing customer requirements & accordingly promoting high performance financial products • Meeting personal & team targets on lead generation and promotion days• Ensuring customer satisfaction & FCR through interaction with various service teams• To review & assign workloads &… Show more • Handling high risk transactions like funds transfers, overdrafts, card related enquires etc.• Resolution of complaints, issues & requests, from external & internal customers, within SLA’s.• Analyzing customer requirements & accordingly promoting high performance financial products • Meeting personal & team targets on lead generation and promotion days• Ensuring customer satisfaction & FCR through interaction with various service teams• To review & assign workloads & prioritize on critical issues.• Risk analysis & reporting of agent/process errors & build process improvements• To send MIS & Work analysis reports to heads of the Unit. Show less

B.A, English

Activities and Societies: Arts, Quizzing, Fashion designing, Traveling, learning languages, Volleyball, Badminton Was President.

Hsc, Maths, Physics,Chemistry,Computer Science

Activities and Societies: VolleyBall, Quiz,Badminton, Public Speaking & Event organistion, Pencil Art & DIY projects