Suchit Singh Email & Phone Number

Bhopal, Madhya Pradesh, India

• Planning Deputation of dependable team members in offline exam• Planning and selecting frugal mode of transportation.• Setting up temporary warehouse for cost effectiveness and geographical connectivity.• Responding to any issues or complaints.• Researching ideal shipping techniques, routing, and carriers.• Collaborating with other departments to meet the desired goal.• Evaluating budgets and expenditures. • Determining ideal warehouse locations. • Bills scrutiny of vendors and follow up for payment disbursal. • Innovated daily huddle first thing in the morning which sets the tone for the day. • Incorporated result driven indicators in report. • Developing team members through coaching and training for the next level.

India

• Directing a team to execute a plan with cost effectiveness.• Monitoring the progress of device installation.• Monitoring issues on exam day, lining up team to resolve it.• Negotiation with exam center authorities and the exam body for mutual interest.• Ensuring key deliverables achieved. • Monitoring closely the progress to obtain positive feedback from the center.• in case of equipment’s are not working, arranging alternatives by • coordinating with the logistics team.

Bhopal Area, India

• Lead Team of more than 200 associates.• Capacity utilization and got the best out of executives.• Effective resource planning to maximize the productivity• Collecting and analysing call centre statistics (Rates, cost, customer service metrics.• Hire coach and provide training to new recruits• Evaluate performance with key metrics SLA, Abandoned calls, AHT, CSR Utilization.• Kept Shrinkage in controlled range.• Minimized attrition.

Bhopal

• Implemented vendor payments in an organized manner.• Brought down cost of staff canteen and wellness canteen by scheduling procurement of materials and negotiated price offerings from vendors.• Organized company events in house to reduce the overall cost.• Organized an awareness campaign drive in Bhopal to adopt naturopathy.• Reduced cost of therapeutic oils, disposables and consumables by organizing training for therapists.• Collaborated with government officials.• Planned and executed events.• Medicinal plants and gardening.• Logistics and maintenance.• Site security and surveillance.

Bhopal Area, India

Monitor and handle the Housekeeping staff.Repair and maintenance.Guest visit and orientation.Health Check of Equipment / Systems CCTV / Access Controls.Inventory Management Consumables / Other Electrical Items.Coordination with Service Providers & Vendors for delivery of planned services / equipments / material being procured.Setup for training / meeting room.Managing imprest (Day to Day expenses).

Bhopal

• Obtaining Patient care feedback from attendants.• Facility management in ICU likes of bed, Lenin, consumables, disposables etc.• Scheduling housekeeping staff.• Roster and attendance management.• Coordination with store for supply of material and equipment.• Monitoring progress of repair and maintenance of medical equipment.• Negotiation and problem-solving skills.

Bhopal

• Increased team performance by keeping track of average call handling time.• Enhanced product and geographical knowledge of my team which helped us in reducing the time in assigning vehicle.• Redesigned roster to reduce abandoned calls.• Increased quality score of agents by training them on soft skill and process.• Improved both planned and unplanned shrinkage.• Reduced attrition percentage.• Keeping key deliverables in check like SLA, dispatches and VB cases. • Monitored calls and instant feedback to improve call handling quality. • Conducted Briefing and debriefing for improvement.• Represented department in business review meetings.

• Played key role in establishing online gaming sales process.• Team coaching and feedback.• Kept attrition and shrinkage in check.• Met key performance indicators.• Cracked sales on escalated calls to demonstrate sales pitch.• Team briefing to uplift the moral of team members to achieve goal.• Preparing daily MIS report.• Recruited candidates and imparted training.

 Call monitoring and feedback to associates. Conducting quality sessions to let the team know about deliverables. Decreased fatal error count of my team. Implemented changes to minimalize force lead. Identified training needs and Conducted retraining to agents.

Certification, Logistics Management

Certification, Logistics, Materials, And Supply Chain Management

Master Of Business Administration - Mba, Operations Management And Supervision, C

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