• Developed forms and templates to support project record-keeping, ensuring confidentiality and privacy.• Managed data for statistical purposes and prepared necessary program reports.• Established and maintained an efficient filing system for easy information retrieval.• Generated monthly reports and assisted in budget development and financial reporting.• Collaborated with communities on their recruitment needs and assisted in job description creation.• Developed culturally appropriate resources to raise awareness and market available services and programs.• Communicated effectively with both internal and external stakeholders.• Coordinated with vendors for services related to community cultural events, training, and workshops.• Managed inventory and ordering of office supplies.• Executed procurement processes, including purchase order creation, vendor coordination, and ensured prompt payment and supply delivery.• Managed travel arrangements and prepared travel claims for reimbursement, adhering to company policies.• Coordinated and planned meetings and trainings.• Provided day-to-day administrative support to the team.• Designed posters and brochures using Canva.

Handled sourcing and recruitment for Freelance- content creators. Coordinating with the internal teams, external vendors for the successful execution of media campaigns. Keeping track of pending payments and agreements. Maintained Acuity data management for various media campaigns.Managed invoices, files, and receipts to keep records organized and easily searchable by using Quick Book. Developed marketing content such as blogs, promotional materials and advertisements for social media campaigns.

I was a part of Engineering, oil and Gas and Power business unit of the company handling all kind of technical and generalist hiring for our client. Our Top clients were Siemens, GE Energy and Alstom. I was responsible for handling entire recruitment cycle, coordinating with the hiring manager to create a Job Description, candidate search through LinkedIn, Job portals, referencing and connecting with passive candidates through various recruitment strategies. Coordinating with hiring manager to understand company’s hiring plans and as per the data creating targets for my recruitment team. I was heading a team of 3. Screening resumes and short-listing candidate for interviewsSalary Negotiations and follow up till final joining.

-> Handling Requirements.-> Sourcing profiles-> Arranging Interviews-> Salary negotiation.-> Database Management

• Maintaining customer records by updating account information.• Resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.• Maintaining financial accounts by processing customer adjustments.• Recommending potential products or services to management by collecting customer information and analyzing customer needs.• Preparing product or service reports by collecting and analyzing customer information.• Contributing to team effort by accomplishing related results as needed.• Using telephone to reach out to customers and verify account information.• Greet customers warmly and ascertain problem or reason for calling.• Collecting payment in the form of cheque.• Updating customer’s information such as addresses and phone numbers.• Place or cancel orders.• Handling changes in policies or renewals.• Answer questions about Home loans and new products. • Work with customer service manager to ensure proper customer service is being delivered.• Making presentation. • Compiling reports on excel on overall customer information.