Suci Ramdania Email & Phone Number

Jawa Barat, Indonesia

Indonesia

Indonesia

Indonesia

CUSTOMER SERVICE OPERATION- Ensure back end process in Order to Deliver are manage seamlessly to deliver superior customer experience- Monitor order capture, processing and delivery as per schedule time- Ensuring invoicing documentation sharing on tine- Manage customer Master data align with company master- Be the first point of contact for responsible account for supply chain related Issues- Provide inputs to planning team as representative of customer and vice versa- Handle the exceptional orders as per the tactical needs for the business- Review and process all Supply Chain related claims (damage, demmurage, detention, returns, refusal, etc) lead investigation to understand root cause and develop corrective and preventive action plansPERFORMANCE MANAGEMENT- Drive Service, Cash and Cost Agenda for the business- Service Level measurement and Improvement through better understanding of losses and implement the action planning to mitigate losses in the future- Drive savings for the business through better distribution network design, reducing business waste due to demmurage & detention and improved resource productivity in warehousingCAPABILITY BUILDING- Drive automation in the Order to Deliver process to reduce manual involvement errors in current transaction process and hence improve resource productivity-Support the SC agenda being run centrally- Design and drive a custommer connect programme to improve customer experience and satisfaction

Bandung Area, West Java, Indonesia

- Maintain Supply Plan : Optimization of Customer service level, Inventory & Cost- Manage Supply Planning Process : Identify risk & Opportunities in supply plan (product launches, availability, future production capacity & plan)- Integrated Business Management : Analysis Rough cut capacity plans, Partnering with other function to ensure supply planning issues are captured within the IBP cycle

Bandung Area, West Java, Indonesia

• Manage Inventory - monitor material planner to have on time material for production as per production plan and keeping inventory costs down• Production Plan - work with Supply & manufacturing to decide short, mid to long term production plan- ensuring sufficient supply of finished goods through efficient production line scheduling - provides insight in supply chain to maximize plant capacity and capability given demand fluctuations

Greater Jakarta Area, Indonesia

- Responsible for ensuring the Order to cash of 6 Regions that handled by 3 CSC is run as per target- Management Report : Daily report of Process order until pending shipment, weekly & monthly CFR & Shipment report- Responsible to minimize national service loss by maintain order and stock alignment with supply

Greater Jakarta Area, Indonesia

- Responsible ensuring process order as per schedule that consider stock availability- Monitoring delivery as per agreed schedule- Maintain order to cash process - Maintain customer relationship and facilitate customer needed align with company targethandle 2 regions : 1. East Java, Bali NTT & NTB2. Central Java,

Cikarang

- Manage schedule meeting of plant manager - Manage Meeting or activity inside & outside plant- Document preparation for Abroad trip or foreigner visit (KITAS, Passport, Invitation letter, VISA, etc)- Manage scrap document

Bachelor’S Degree, Molecular Biology

Activities and Societies: Nymphaea Biology ITB student association

High School

Activities and Societies: Krida Art Group - Member ECC - Member Scout SMAT Krida Nusantara is Boarding school loacated in Bandung, west.