Ivan Sudalenko Email & Phone Number

Riga, Latvia

Riga, Latvia

- Plan, develop, and manage the architecture of the Tet platforms.- Supervise the application of integrated and optimal data architecture in the company's OSS/BSS components.- Establish guidelines for the company's data architecture.- Maintain and update the company's data architecture.- Monitor data source mapping, data movement, and interfaces to ensure data quality.- Manage the repository of system architecture documentation.- Collaborate with project managers and product owners in all projects involving the company's data usage.- Ensure that configuration units are identified, recorded, and maintained according to best practices.- Resolve issues related to data usage in system integration.- Participate in the planning and development of the company's information system technology and technology creation.

Riga, Latvia

Lead of business analysis team responsible for: - Online charging system (OCS)- Billing system (RBM)- Collection management system (CM)

Riga, Latvia

Latvia

Belgium leading Telecom operator's full stack BSS transformation - Business processes refactoring - Convergent Billing system's replacement - New generation online charging system integration - Cross-platform BSS transformation

Riga

Tele2 SSCChange and Release manager.Responsibilities:• Change management o Whole change management process lead and control o Evaluation/preliminary analysis of changes o Managing business analysis process o Communication with customer/stake holders and software suppliers o Prioritizing changes• Release process management o Forming release scopes o Prioritizing deliverables o Organizing installation involving surrounding systems o Preparation of instructions for releases and patches o Continuous tuning of the process based on Agile best practices and experience Additional tasks/accomplishments:- Implementation and further maintenance of informational boards (TV board) for support team (displaying alarms, tasks, overall status of the system). - Statistics gathering based on BI solution and ETL tools (Pentaho).- Implementation, further development and maintenance of the Web based solution for the first line support. The site was made to automate resolving of most common customer’s issues with one click. It removed a need to report certain issues to a second line support.

Responsibilities:• New customer products analysis • Rating data consistency • Configuration of new products setup• Tariff changes • Rating configuration redesign and setup simplification • CBS (CRM and Billing system) and IN online charging systems functionality overall stability and functioning• Taking part in projects related to new functionality implementation and its further configurationAdditional tasks/accomplishments:- Close communication/cooperation with business stakeholders from different accounts- Transformation support team's way of working concentrating on automations of daily routine tasks- Tools development for the first line support to address cases resolution at the very first stage. That made it possible to free up resources of the second line support to concentrate more problem solving analysis and system's further enhancement

Riga

Singleview Support account manager (AM) - High priority items (incidents, problems, support requests or information requests) escalations management and direct commutation/relationship with different Singleview business accounts.Responsibilities: - Incidents/problems prioritization between different teams involved in E2E Billing process (Billing Support team, Intec, Call Gate, Surrounding Systems, Tech Arch, DBA, CAPAS, DART, UNIX, NOK, etc). - Planning, coordinating and ordering releases for prioritized problems with different teams involved in the process (Development team, release management team, test team, support team, other...). - Providing of regular feedback and problems status updates for prioritized issues to business stakeholders. - Ensure SLAs' fulfilment - Interface between different teams - Active leading or supporting activities related to critical Billing solutions (Post migration data cleaning, prioritized business solution development, etc.). - Process improvement according to ITIL recommendations - Annual reports creating and results evaluation against targeted figures Additional tasks/accomplishments:- Significant reduction of problems backlog with wise prioritization approach - Building of trustful relationships with customers and providers- Transparent coordination of the work within multiparty environment- Successful coordination of internal ad-hoc projects- Continuous improvement of internal processes (incident, problem, change management processes, etc.)- Automation and improvement of annual reports - Achieved a nomination in „Customer focus” in 2007

Riga

TELE2.BillingBilling system support specialist.Main tasks: configuration of products, tariffs, price plans, discounts and other Singleview Billing system's configurable items for 8 different countries/business locations. Additional tasks: - Communication with business stakeholders- Business and system analysis- Release management process participation- Data reconciliation and optimization - Incidents/problems resolution- Daily routine processes automation- Solutions, proposals and concepts presentations- Customer's/business stakeholders consultancy and trainings

Riga

Database programmerMS Access application development using VBA language. Used technologies - MS Access 2000 and VBA, MS SQL server, Eyes & Hands for forms special software used to be able to scan balk of papers. Additional tasks/main accomplishments:- "Farm structure scanning" project's technical administration, user supporting and overall coordination

Master, Information Technologies

Activities and Societies: Data mining, Data Warehousing, Project Managment, Programming fundamentals, Change ManagmentBachalor paper.

Certificate Of General Secondary Education