Technical Supervisor :• Dealing with ad hoc management requests for support in the front line• Assisting the team in handling and solving technical difficulties in day-to-day operations.• Formulated plans for improving procedures, training, and processes.• Oversaw design and product development teams, monitoring work to maintain continued progress towards students' hassle-free experience.

E-commerce executive and Process SPOC • Handled the day-to-day running of orders and logistics, ensuring high levels of productivity in terms of completing orders much before the deadline.• Worked closely with the operations team to maintain optimum levels of communication for the effective and efficient completion of day-to-day activities.• Supported Chief Operating Officer with daily operational functions by delivering a customized report on the number of orders sold/dispatched/delivered/returned/Total sale.• Managed a team of 8 employees, to handle the E-commerce operations.