Providing technical support to end users via phone, email and in-person. Troubleshooting computer hardware and network devices, as well asreplacing and upgrading parts. Creating tickets on ticket tracking software and closing as per Service LevelAgreement. Configuring and troubleshooting user accounts and permissions onMicrosoft Office365 and Active Directory. Managing Microsoft Azure, Azure AD, and supporting Hybrid infrastructureenvironments. Onboarding users, managing security groups, and configuring requiredaccess. Setting up and supporting cloud accounts, MS Exchange, SharePoint, andAWS. Configuring and troubleshooting various printers, scanners and multi-function devices. Monitoring backups, ensuring data integrity and timely recovery. Implementing and supporting VPN solutions for secure remote access forusers. Administering VMware and Hyper-V virtualization environments, optimizingresource allocation. Preparing network documentation and knowledge base.