Audit and Compliance lead for Americas Group clients, Backup & Restore, and Storage Service lines.

Track & maintain all GRACO related docs (SOW, CTAM)Ensure all processes ( Patch management, Health checks, User ID management, Service Activation & Deactivation, Backup/Recovery, Antivirus & Incident/Problem/Change Management) are followed in team.To ensure all the supported projects are Audit ready.Ensure ISec/GSD/ITCS security policy requirements met and followed for the supported accounts in team.Maintain and manage Risk acceptance wherever applicable ( E.g. Out of life product support,Adhere to all the audit readiness guidelines and timely supply of data on requestAdhere to IBM Policies

Maintain Service Level commitments to all the activities handled for the accounts supported as per the agreed customer requirements.Perform SA utilization variance analysis , and reporting to ManagerWorkload tracking and planning the absorptions.Analyse and dispatching methods and recommend for optimization of Pool composition(R/B/J) as applicable.Follow the agreed/documented escalation procedures and time lines. Ensure the pool huddle occurrence at said times without fail.

Manage Desk-side support to 350+ sites across South India with 3000+ assetsManage team of 38SLA's and C-Sat measurement and improvementMaintain compliance posture and audit readiness at all timesMonitor vendor performance SLAProcess and tools implementation.Implement best practices / processes

Implementation, Managing of servers & systemsMaintaining internal network of IIFLMonitoring of multiple MPLS links across Tamil Nadu, Karnataka & GOAUser satisfaction measurement & improvement