Enthusiastic Management graduate with over 18 years of experience in Hotel Industry. With over six years of experience as a Shark tank awarded bakery Crème castle General Manager, I have been adept in making relationships both with internal and external stake holders. Proven record of working with high performing teams and increasing their productivity. As a General Manager, my role is multifaceted, encompassing various responsibilities aimed at ensuring the smooth operation and profitability of the hotel while maintaining high standards of guest satisfaction. Here are some key aspects of the role:1. Operational Management: Overseeing day-to-day operations , including front desk, housekeeping, food and beverage, maintenance, and other departments. Ensuring efficient workflows and timely resolution of any issues that arise.2. Financial Management: Developing and managing the budget, monitoring expenses, and maximizing revenue through effective pricing strategies, sales initiatives, and cost controls. Analyzing financial reports and implementing strategies to improve profitability.3. Guest Satisfaction: Prioritizing guest experience and satisfaction by maintaining high GSS and GSI scores, responding promptly to guest feedback and complaints, and implementing strategies to enhance guest loyalty and retention.4. Staff Management: Recruiting, training, and supervising staff members to ensure they deliver exceptional service and adhere to policies and procedures. Fostering a positive work environment and promoting teamwork and professional development among staff.5. Sales and Marketing: Collaborating with the sales and marketing team to develop strategies to attract guests, increase rates, and promote the brand. Participating in sales activities and networking events to build relationships with potential clients and partners.6. Quality Control and Compliance: Ensuring that the company meets quality standards and complies with all relevant regulations and safety requirements. Conducting regular inspections and audits to identify areas for improvement and ensure adherence to brand standards.