Sudeeb Sukumaran Email & Phone Number

Dubai, United Arab Emirates

Sharjah, United Arab Emirates

• Dealing with Enterprise and Top 200 customers for executing the requests(Order Handling)Educate customers to perform self service, for business accounts using B2B portal, as part of digital transformation process. • Manages daily activities of the operational sales support function • Initiates and tracks orders to completion by dealing with different Operational /Technical team as required• Ensures that project/department milestones/goals are met• Establish relationships with clients and follow-up on sales initiatives as needed.• Receive and screen mail, phone and email communications.• Provide daily updates and correspondence with excellent customer service skills to internal & external customers including support for the Sales Manager• Act as the key contact for clients, sales and other staff groups by understanding the client’s needs and communicating those needs• Analyse business processes and effect changes to meet or exceed customer requirements• Effectively coordinating with the Service Delivery team for executing requests/projects on time• multitask, meet deadlines and work on time sensitive material

United Arab Emirates, Sharjah

• Dealing with government and high profiled customers SME customers and processing their bulk/individual requests• Handling installation / service provisioning of IPVPN, Internet Leased Line, Managed Services, Projects, Mobile Solutions etc.• Following up with customers during all stages, right from receiving, processing till the completion of requests • Delivering valuable support to the Complaints Department Team and coordinating with different departments for resolving customer complaints• Liaising with IT Dept. during the end user testing of new or existing CRM Modules• Coordinating with Account Manager / Sales Manager for meeting customers’ needs by providing the most appropriate products / services to them; managing the sales activities by assisting Account Manager and Pre-Sales Manager• Maintaining the entire stock of Etisalat Products and ensuing their timely delivery to the customers• Preparing & submitting weekly schedules and preparing daily activity report, monthly activity report & migration reports, project or request status reports• Carrying out the work in compliance with company policies, procedures and core values namely Innovation, Openness, Quality and Commitment• Training colleagues and new joiners to impart them detailed knowledge of Etisalat Services and Procedure involving processing of request and service delivery procedures

United Arab Emirates, Ajman

• Engaged in handling inbound call and rendering technical support to internet and E-vision subscribers• Involved in supporting FTTH connected customers• Troubleshoot routers, PC and laptops, etisalat modems & USBs and liaised with Etisalat Technicians to resolve problems• Delivered back-office support including processing fax & email requests from customers

Master Of Business Administration (Mba), Project Management

Bachelors In Computer Application(Bca), Computers

Bachelors in Computer Applications

Education record