•Assisting end-users with technical issues,troubleshooting hardware and software problems, and providing solutions promptly and effectively.•Managing the upgrade and replacement of hardware and software systems, ensuring smooth transitions and minimal disruption to operations.•Installing, configuring, and maintaining computer systems, peripherals, and software applications according to organizational standards and procedures.•Conducting training sessions for end-users on new systems… Show more •Assisting end-users with technical issues,troubleshooting hardware and software problems, and providing solutions promptly and effectively.•Managing the upgrade and replacement of hardware and software systems, ensuring smooth transitions and minimal disruption to operations.•Installing, configuring, and maintaining computer systems, peripherals, and software applications according to organizational standards and procedures.•Conducting training sessions for end-users on new systems and software, and creating documentation such as user guides and manuals to facilitate smooth adoption.•Tracking and managing IT assets, including hardware, software licenses, and peripherals, to ensure accurate inventory and compliance with organizational policies.•Providing remote assistance to users via phone, email, or remote desktop tools, resolving issues efficiently without the need for physical presence.•Implementing and maintaining security measures such as antivirus software, firewalls, and access controls to protect systems and data from unauthorized access and threats.•Diagnosing and resolving network connectivity issues, including LAN, WAN, and internet connections, to ensure uninterrupted access to resources.•Working closely with other IT teams, such as network administrators and system administrators, to resolve complex issues and implement new technologies. Show less

• Provide technical support to the client via email, telephone, remote connection, and on-site. • Troubleshoot various issues related to Windows 10/11, such as updating to the latest version, managing storage space, BSOD issues, printer connection issues, and Wi-Fi/Bluetooth connection issues.• Log incidents, and service requests with appropriate categories and priorities using the Zendesk ticketing system and liaising with the internal resolver group and external vendors if required to… Show more • Provide technical support to the client via email, telephone, remote connection, and on-site. • Troubleshoot various issues related to Windows 10/11, such as updating to the latest version, managing storage space, BSOD issues, printer connection issues, and Wi-Fi/Bluetooth connection issues.• Log incidents, and service requests with appropriate categories and priorities using the Zendesk ticketing system and liaising with the internal resolver group and external vendors if required to resolve them ensuring the SLAs are met. • Manage user accounts such as creating user accounts, resetting passwords, granting NTFS permission, and providing access to other applications and resources using Active Directory, Microsoft 365 administration. • Manage the process of onboarding and offboarding staff regarding their IT needs, ensuring that the necessary hardware is prepared and maintained.• Overseeing Multi-Factor Authentication and offering administrative assistance, as well as setting up MS 365 to add or remove users, modify licenses, handle groups, reset passwords, and manage Outlook and calendar functions.• Manage and troubleshoot Outlook user mailboxes, such as creating Outlook profiles, creating backups for Outlook emails, recovering deleted emails, setting up email signatures, auto-replies, adding different third-party apps to Outlook, and sending batch emails for groups of users inside and outside the organization.• Create image-level backups of virtual, physical, and cloud machines, perform restores from backup files to the original or new location, and recover files from various disasters.• Configure and troubleshoot ADSL routers, set up a static IP address using DHCP settings, enable port forwarding to establish a direct link between the network and devices, and use the Block Sites menu to limit other users sharing the Wi-Fi network.• Document support activities, including troubleshooting steps, resolutions, and user interactions for future reference. Show less

• Provided exceptional customer service to ensure customer satisfaction and loyalty.• Operated cash registers and accurately processed transactions.• Assisted with inventory management and ensured that stock levels were adequate.• Maintained a clean and safe work environment by adhering to sanitation and safety standards.• Provided product knowledge and recommendations to customers to enhance their shopping experience.• Communicated with team members and supervisors to… Show more • Provided exceptional customer service to ensure customer satisfaction and loyalty.• Operated cash registers and accurately processed transactions.• Assisted with inventory management and ensured that stock levels were adequate.• Maintained a clean and safe work environment by adhering to sanitation and safety standards.• Provided product knowledge and recommendations to customers to enhance their shopping experience.• Communicated with team members and supervisors to ensure that tasks were completed efficiently.• Performed other duties as assigned, including assisting with special projects and events.• remained calm and professional in stressful circumstances and effectively diffused tense situations. Show less