Sudershan Ravi Email & Phone Number

Melbourne, VIC, AU

Melbourne, Victoria, Australia

• Performed data collection and processing of client data on a day-to-day basis using in house accounting software tool.
• Validated client sourced documents and data of various types of assets ensuring data quality and compliance to assist in income tax returns checklist.
• Worked on updating and curating client records stored in the accounting software.
• Provided feedback and suggestion for feature development and process improvement.

Melbourne, Victoria, Australia

• Performed data management of product data on a day-to-day basis using T-SQL in Microsoft SQL Server Management Studio.
• Resolved payments support issues regarding financials using investigative analysis with Microsoft SQL Server Management Studio.
• Efficiently managed and curated 130 – 150 data support requests and BI report requests to on a weekly basis in Kolmeo.
• Worked on SQL Server Reporting Services and Power BI to develop and publish data visualizations as per client requirements.
• Utilized Microsoft Azure Cloud Services for data warehousing and data sourcing for SQL Server Reporting Services.
• Adept in troubleshooting and identifying current issues and communicate effective solutions.

Melbourne, Victoria, Australia

• Represented an analyst team working with Mill Software and Yarra Energy Foundation.
• Analysed and developed insights on energy consumption data sourced from suburbs around Melbourne.
• Constructed interactive plots to visualize correlations and significance of variables in the data.
• Generated forecast 24-hour energy consumption in Melbourne suburbs to select the optimal capacity for solar battery storages.

Chennai, India

• Improved Alexa’s speech recognition and natural language processing.
• Selected to pilot special projects to develop Alexa’s personality.
• Increased operational efficiency by eliminating the non-value-added activities managed higher-end corporate clients and generated revenue.
• Selected for the data auditing team, tasked to analyse, and inspect the processed data for quality improvement purposes.
• Provided daily and month-end evaluation and feedback to improve process quality.
• Performed annotation to aid automatic speech recognition development.

Chennai, Tamil Nadu, India

• Managed customer relationship and generated innovative resolutions.
• Handled customer queries regarding orders and organization through various mediums i.e., email, chat, and voice calls.
• Analysed and solved customer queries in real-time scenarios to provide a satisfactory experience.

Chennai

• Devised projects for the growth and expansion of the company.
• Collaborated for the project, Drop@Store a cost-effective initiative to reduce the cost incurred by the company for the delivery of shipments.
• Analysed the market trends and came up with ideas to collaborate with local vendors for the business growth of both the company and the vendor involved.

Master Of Analytics

Bachelor Of Technology (B.Tech.)