Sudesh Bansode Email & Phone Number

Pune, Maharashtra, India

• Develop and maintain strong client relationships, acting as the primary point of contact for Bajaj General Life Insurance.• Led a team of 20 IT professionals in managing and maintaining the company’s IT infrastructure.• Oversaw daily activities and operations, ensuring smooth functioning of all processes.• Managed continuous operations across multiple domains, including Windows, Linux, Network, Backup, and Data Center activities.• Coordinate with cross-functional teams to drive Datacenter operations and deliverables.• Implement process improvements to enhance project efficiency and client satisfaction.• Schedule CAB, Daily, Weekly, and Monthly meetings with the client and provide updates on closure points and open issues.• Manage incident, change, and problem tickets to ensure timely resolution and compliance with SLAs.• Manage SLAs, conduct Root Cause Analysis (RCA), and ensure adherence to ITIL processes.• Supported DR drill activities and ensured timely closure with team support.

India

• Led a team of 25 IT professionals in managing and maintaining the company’s IT infrastructure.• Provided and managed support for Datacenter operations, including Windows, Linux, VMware, Storage, Backup, and Network.• Managed the day-to-day activities of the corporate Datacenter and Datacenter staff.• Managed 24/7 domain activities (Windows, Linux, Virtual & Physical Server, Backup, Storage activity).• Tracked Incidents, Service Requests, Change Requests, and followed up until SLA Bridge.• Scheduled CAB, Daily, Weekly, and Monthly meetings with the client and provided updates on closure points and open issues.• Managed compliance-related activities such as VA, hardening, and patching.• Supported DR drill activities and ensured timely closure with team support.• Coordinated with clients and vendors for critical and non-critical requirements.• Maintained server hardware inventories and their licenses, warranties, and AMCs.• Managed SLAs, conducted Root Cause Analysis (RCA), and adhered to ITIL processes.• Understood business impact incidents, opened incident bridges with incident management, and resolved incidents.• Trained new employees on client policies and procedures.• Developed positive customer relationships through friendly greetings and excellent service.• Scheduled meetings with clients and vendors as per their requirements.• Contributed to documentation for knowledge management.

India

• Provided and managed support for Datacenter operations, including Windows, Linux, VMware, Storage, Backup, and Network.• Managed the day-to-day activities of the corporate Datacenter and Datacenter staff.• Managed 24/7 domain activities (Windows, Linux, Virtual & Physical Server, Backup, Storage activity).• Tracked Incidents, Service Requests, Change Requests, and followed up until SLA Bridge.• Scheduled CAB, Daily, Weekly, and Monthly meetings with the client and provided updates on closure points and open issues.• Managed compliance-related activities such as VA, hardening, and patching.• Supported DR drill activities and ensured timely closure with team support.• Coordinated with clients and vendors for critical and non-critical requirements.• Maintained server hardware inventories and their licenses, warranties, and AMCs.• Managed SLAs, conducted Root Cause Analysis (RCA), and adhered to ITIL processes.• Understood business impact incidents, opened incident bridges with incident management, and resolved incidents.• Trained new employees on client policies and procedures.• Developed positive customer relationships through friendly greetings and excellent service.• Scheduled meetings with clients and vendors as per their requirements.• Contributed to documentation for knowledge management.

Ibm- Mumbai

• Led a team of 25 IT professionals in managing and maintaining the company’s IT infrastructure.• Provided and managed support for Datacenter operations, including Windows, AIX, Batch, Backup, and Database.• Managed 24/7 IT infrastructure operations.• Managed Windows, AIX, Linux servers, Backup, Database, Hyper-V, VM, Storage, P Series Server, and Batch operations.• Managed day-to-day server and database activities.• Planned and scheduled multiple activities such as patching, VA gap closure, and hardening.• Analysed and maintained storage data as per system requirements.• Supported DR drill activities and ensured timely closure with team support.• Coordinated with clients and vendors for critical and non-critical requirements.• Maintained server hardware inventories and their licenses, warranties, and AMCs.• Tracked Incidents, Service Requests, Change Requests, and followed up until SLA Bridge.• Managed SLAs, conducted Root Cause Analysis (RCA), and adhered to ITIL processes.• Understood business impact incidents, opened incident bridges with incident management, and resolved incidents.• Answered customers' questions and addressed problems and complaints in person and via conference calls or meetings.• Trained new employees on client policies and procedures.• Developed positive customer relationships through friendly greetings and excellent service.• Scheduled meetings with clients and vendors as per their requirements.• Contributed to documentation for knowledge management

Tata Chemicals Ltd- Mumbai

• Provided AIX support to database and application server operations.• Installed, migrated, and configured IBM AIX 5.3, 6.1, and 7.1 servers.• Troubleshot and maintained AIX servers for DC and DR.• Managed P6, P7, and P8 series server operating system support, including installations, troubleshooting, maintenance, backups, and disaster recoveries.• Handled day-to-day server operations, including monitoring file systems, checking DR log synchronization, and managing daily and weekly backup operations.• Checked for errors on servers, HMC, and monitored servers through LPARMON.• Managed server utilization reports through NMON.• Checked storage working status through DS Storage Manager 10 and Storwize V7000.• Configured and managed file system creation and management, VGs, FS, LVs, etc.• Designed and managed disk space using AIX Logical Volume Management.• Added and removed paging space.• Took backups when required and restored, monitored scheduled backups.• Managed resource groups movement, cluster failover, cluster failback, and cluster services.• Configured TCP/IP and NFS services and troubleshot related problems.• Handled tape libraries like IBM TS3310 with LTO 6, LTO 5, and LTO 4 tapes.• Managed IBM storage like IBM DS4700, DS5100, and V7000, V3700.• Tracked and coordinated server incidents/problems until resolution.

Tata Chemicals -Mumbai

• Provided prompt service to server operations.• Managed and troubleshot Active Directory, IIS, DNS, DHCP, and FTP.• Managed VPN, Radius, and Port-wise 4.9 Server.• Managed Active Directory users and groups, and applied security policies.• Handled Kaspersky Endpoint Security Antivirus server with encryption.• Managed Cyberoam HTTP client proxy server.• Handled day-to-day server VERITAS backup operations.• Managed day-to-day server operations like user creation, password reset, and mailbox creation.• Conducted server health check-ups.• Provided end-user support for software such as Outlook, Microsoft Office, and other default software as required.• Handled Tata Chemicals branch locations and coordinated with onsite engineers.• Contributed to documentation for knowledge management.• Managed laptop, desktop, server, and printer inventory.• Maintained asset mapping in both hardcopy and softcopy.

Reliance Comunication (Dakc)

• Provided prompt service to server and desktop users.• Installed and configured Windows 2000, 2003 Standard and Enterprise R2 servers.• Installed various types of servers like IBM X3650, Dell, and HP.• Configured RAID volumes and performed firmware upgrades.• Installed, configured, and troubleshot Active Directory, IIS, DNS, and DHCP.• Managed Active Directory users and groups, and applied security policies.• Handled day-to-day server backup operations.• Managed day-to-day server operations like user creation, password reset, and patch deployment.• Provided end-user support for software such as Lotus Notes, Microsoft Office, Clarify, Avaya, CMS Supervisor, Nice, Oracle-based software, SAW, Talis